Control which new inbound emails are accepted and whether copies are forwarded. The page states that replies to messages you sent are accepted; routing and connection readiness still determine whether those replies reach LeadScore.

What you’ll see

The Inbound Mail page, where you choose Accept email from and select Save. A notice says your domains can't receive email yet.

Before you start

Owners, administrators, and managers can manage routing; other users may have read-only access. You need authorized domains or inbox connections for setup. Saving a forwarding destination can send a confirmation email, so a no-email review must not submit that change.

Review and edit

  1. Open Settings → Email → Inbound Mail and use Refresh to inspect the current state. Review Who can email you and Accept email from.
  2. Inspect Send me a copy at and Copy me on. The account-level Save persists these choices and may request confirmation of the forwarding destination. Copies start only after the required confirmation; an address being typed is not verified forwarding.
  3. In Your domains, review Mail comes in through, the domain acceptance policy, and Copies for this domain. Some domain choices save immediately. A custom forwarding address exposes a separate Save action; do not assume all controls wait for the account-level Save.
  4. Treat Set up routing on every domain as a real routing operation. It is not a status refresh.
  5. Review Gmail and Microsoft 365 inboxes and the available Check now or Reconnect actions. Connecting an inbox is a separate authorization flow through the intended account.

Check the result and recover

Reopen the settings and inspect routing and verification states. A saved acceptance policy is not proof that a particular email arrived, and a confirmation request is not proof that forwarding is active.

If replies are missing, check the actual reply-to destination, domain-specific overrides, and inbox connection state. Use Check again where offered for forwarding verification. Do not repeat saves that could resend confirmation messages without checking the current result. No routing changes, connection authorizations, confirmation emails, or inbound delivery tests were performed here.

More guides

Communication, Settings overview.

Screenshots

The screenshot for this guide is shown above, under “What you’ll see”.