The 14-day SnapSuite Go-Live page coordinates an owned checklist for a verified paid customer. It is a specialized customer-onboarding surface, not the ordinary first-time LeadScore setup wizard. Access to the paid outcome, customer and assigned work is required.

What you’ll see

The Go-Live checklist page before a checklist is started, with the Start from a verified paid outcome section.

Work through an authorized checklist

  1. Review the selected customer checklist, template version, status and timezone. Check the completion count and milestone days without treating a percentage as customer acceptance.
  2. If creating a sprint is specifically authorized, use Start from a verified paid outcome. Enter the Paid event ID, tenant timezone and the required owner assignments, then Create one Go-Live Sprint. Do not invent an event or owner to make the form proceed.
  3. Inspect each item’s due date, owner, Acceptance evidence and any Waiting on customer explanation. Follow the linked task when there is one.
  4. Use Reason or customer blocker and Completion summary to explain a real transition. Block, Skip, Complete, and Customer Replied change the checklist; they are not read-only filters.
  5. For a justified ownership change, expand Reassign owner, choose the correct user identity and name, and confirm Reassign. Confirm the assignment afterward.
  6. Use the company/contact/source-campaign links only within authorized scope. Open SnapSuite tenant changes application context; verify the destination before working there.

Confirm and recover

A checklist item marked complete should have the required acceptance evidence. No paid-customer entry is not a reason to create synthetic paid activity. If a transition is uncertain, reload the existing checklist before retrying. Keep customer identifiers and private links out of public help artifacts.

Related: Tasks, Settings, Support.

Screenshots

The screenshot for this guide is shown above, under “What you’ll see”.