[{"data":1,"prerenderedAt":218},["ShallowReactive",2],{"shell":3,"article:workflow-lead-emails":33,"path:h-performance":164},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"topic":45,"html":48,"toc":49,"shots":63,"related":71,"topicNext":105,"paths":106,"videos":117,"sidebar":118},"workflow-lead-emails","guide","\u002Fguides\u002Fworkflow-lead-emails","mail","Review email status for a lead","Emails shows recorded email activity for the lead, including scheduled items, verification entries, and message history. Open the intended record in the shared…","intermediate","published","browser-observed-read-only","2026-11-04","planned",{"slug":23,"title":46,"href":47},"Leads and records","\u002Ftopics\u002Fleads","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Emails shows recorded email activity for the lead, including scheduled items, verification entries, and message history. Open the intended record in the shared drawer and select \u003Cstrong>Emails\u003C\u002Fstrong>. You need access to the lead and any attached documents you inspect.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"lead-record-emails-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"lead-record-emails-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Lead record on the Emails tab with a message that no emails have been sent to this contact\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Flead-record-emails-desktop.jpg\" alt=\"Lead record on the Emails tab with a message that no emails have been sent to this contact\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Emails tab on a lead before any emails have been sent to this contact.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"lead-record-emails-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"read-the-record-in-context\">\u003Ch2 id=\"read-the-record-in-context\">Read the record in context\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Wait for \u003Cstrong>Loading email history\u003C\u002Fstrong> to finish.\u003C\u002Fli>\n\u003Cli>Review each message's subject, sender, timestamp, and displayed delivery state.\u003C\u002Fli>\n\u003Cli>Distinguish scheduled or cancelled items from regular sent, delivered, opened, or clicked activity.\u003C\u002Fli>\n\u003Cli>Review verification entries separately; verifying an address is not evidence that a particular message was delivered.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cp>Scheduled entries can show \u003Cstrong>Scheduled for\u003C\u002Fstrong> or \u003Cstrong>Was scheduled for\u003C\u002Fstrong>, along with attachment chips and version labels. Where preview is available, open the attachment to inspect the recorded file. A disabled preview does not necessarily mean the attachment was never included.\u003C\u002Fp>\u003Cp>The same message can have several recorded events. Read the message-level history rather than interpreting every event as a separate send.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"understand-cancellation\">\u003Ch2 id=\"understand-cancellation\">Understand cancellation\u003C\u002Fh2>\u003Cp>A scheduled email with an available job offers \u003Cstrong>Cancel\u003C\u002Fstrong>. This requests cancellation of the scheduled job and refreshes history. It is an operational action, not a way to close the row or reset a filter.\u003C\u002Fp>\u003Cp>Cancellation does not recall an email already sent. Before cancelling, confirm the intended message, schedule, and authorization. Afterward, verify the resulting status rather than assuming the button press stopped all delivery work.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"recover-missing-history\">\u003Ch2 id=\"recover-missing-history\">Recover missing history\u003C\u002Fh2>\u003Cp>If the page says \u003Cstrong>Email history could not be loaded. Sending and delivery status are unavailable\u003C\u002Fstrong>, use \u003Cstrong>Retry email history\u003C\u002Fstrong>. Treat the status as unknown while that error is present.\u003C\u002Fp>\u003Cp>An empty successfully loaded list is different from an error, but neither justifies sending the message again without checking the wider communication record. After an authorized send, history acceptance alone does not prove inbox placement or recipient reading.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Fworkflow-email-composer\">Email composer\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fworkflow-lead-messages\">Messages\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fworkflow-lead-activity\">Activity\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[50,54,57,60],{"id":51,"text":52,"depth":53},"read-the-record-in-context","Read the record in context",2,{"id":55,"text":56,"depth":53},"understand-cancellation","Understand cancellation",{"id":58,"text":59,"depth":53},"recover-missing-history","Recover missing history",{"id":61,"text":62,"depth":53},"screenshots","Screenshots",{"lead-record-emails-desktop":64},{"id":65,"src":66,"alt":67,"caption":68,"width":69,"height":70},"lead-record-emails-desktop","\u002Fmedia\u002Fscreenshots\u002Flead-record-emails-desktop.jpg","Lead record on the Emails tab with a message that no emails have been sent to this contact","The Emails tab on a lead before any emails have been sent to this contact.",1920,873,[72,78,84,89,95,100],{"slug":73,"title":74,"href":75,"icon":37,"description":76,"level":77},"workflow-email-composer","Review an email before sending","\u002Fguides\u002Fworkflow-email-composer","The email composer opens for a lead through a Send Email action. You need the intended lead, a configured sending identity, and permission to contact the…","advanced",{"slug":79,"title":80,"href":81,"icon":82,"description":83,"level":40},"workflow-lead-messages","Review a lead’s message history","\u002Fguides\u002Fworkflow-lead-messages","users","Messages gathers available message history for the selected lead and offers channel-specific reply workflows. Open the lead drawer and select Messages. You…",{"slug":85,"title":86,"href":87,"icon":82,"description":88,"level":40},"workflow-lead-activity","Read the lead activity timeline","\u002Fguides\u002Fworkflow-lead-activity","Activity brings several recorded streams into one timeline for the current lead. Open the shared drawer and select Activity. You need access to the record, and…",{"slug":90,"title":91,"href":92,"icon":93,"description":94,"level":40},"workflow-lead-calls","Review call history and recordings","\u002Fguides\u002Fworkflow-lead-calls","phone-call","Calls shows recorded call activity for the selected lead. Open the shared drawer and choose Calls. You need access to the record; playing a recording…",{"slug":96,"title":97,"href":98,"icon":82,"description":99,"level":40},"workflow-lead-scoring","Understand a lead’s score history","\u002Fguides\u002Fworkflow-lead-scoring","Scoring explains the current score and the recorded changes behind it. Open the intended lead in the shared drawer and select Scoring where available. You need…",{"slug":101,"title":102,"href":103,"icon":82,"description":104,"level":77},"mass-update","Review a mass update before changing leads","\u002Fguides\u002Fmass-update","Mass Update Leads changes one field across matching records. Use it only with authority to edit the intended lead population and a precise change request. This…",{"slug":90,"title":91,"href":92},[107,112],{"slug":108,"title":109,"href":110,"letter":111},"b-email-outreach","B — Review an email before sending","\u002Flearn\u002Fb-email-outreach","B",{"slug":113,"title":114,"href":115,"letter":116},"h-performance","H — Read performance with the right scope","\u002Flearn\u002Fh-performance","H",[],{"title":46,"href":47,"groups":119},[120],{"title":121,"items":122},null,[123,126,130,134,138,142,146,150,154,155,156,157,158,159,160],{"label":124,"href":125,"slug":23},"Find and review leads","\u002Fguides\u002Fleads",{"label":127,"href":128,"slug":129},"Work with a lead record","\u002Fguides\u002Flead-record","lead-record",{"label":131,"href":132,"slug":133},"Add a lead manually or with Smart Paste","\u002Fguides\u002Fworkflow-manual-lead","workflow-manual-lead",{"label":135,"href":136,"slug":137},"Read and add lead notes","\u002Fguides\u002Fworkflow-lead-notes","workflow-lead-notes",{"label":139,"href":140,"slug":141},"Review and update tasks for a lead","\u002Fguides\u002Fworkflow-lead-tasks","workflow-lead-tasks",{"label":143,"href":144,"slug":145},"Review or correct lead fields","\u002Fguides\u002Fworkflow-lead-edit","workflow-lead-edit",{"label":147,"href":148,"slug":149},"Review contacts and linked leads","\u002Fguides\u002Fworkflow-lead-contacts","workflow-lead-contacts",{"label":151,"href":152,"slug":153},"Review documents attached to a lead","\u002Fguides\u002Fworkflow-lead-documents","workflow-lead-documents",{"label":80,"href":81,"slug":79},{"label":38,"href":36,"slug":34},{"label":91,"href":92,"slug":90},{"label":97,"href":98,"slug":96},{"label":86,"href":87,"slug":85},{"label":102,"href":103,"slug":101},{"label":161,"href":162,"slug":163},"Preview an existing document","\u002Fguides\u002Fdocument-viewer","document-viewer",{"id":113,"slug":113,"title":114,"href":115,"letter":116,"icon":165,"cover":166,"goal":184,"summary":185,"level":40,"lessons":186,"next":207},"chart-column",{"id":167,"src":168,"alt":169,"caption":170,"width":69,"height":70,"annotated":171},"dashboard-overview-desktop","\u002Fmedia\u002Fscreenshots\u002Fdashboard-overview-desktop.jpg","Sales Command Center dashboard showing No data on every card for the selected quarter and team","The Sales Command Center before any activity is recorded for the chosen dates, so each card reads No data.",{"src":172,"width":173,"height":70,"title":174,"callouts":175},"\u002Fmedia\u002Fannotated\u002Fdashboard-overview-desktop-annotated.svg",2390,"Read the dashboard",[176,179,181],{"number":177,"text":178},1,"Your team, date range and comparison choices change the results shown below.",{"number":53,"text":180},"No data means nothing was recorded for the selected dates and filters.",{"number":182,"text":183},3,"Goal pacing needs a saved goal and recorded activity for the selected dates.","Understand performance","Read the dashboard with the right scope and find the records behind it.",[187,191,192,193,194,199,203],{"slug":188,"title":189,"href":190,"icon":165},"dashboard","Read the Sales Command Center","\u002Fguides\u002Fdashboard",{"slug":34,"title":38,"href":36,"icon":37},{"slug":90,"title":91,"href":92,"icon":93},{"slug":85,"title":86,"href":87,"icon":82},{"slug":195,"title":196,"href":197,"icon":198},"settings-campaign-goals","Campaign Goals","\u002Fguides\u002Fsettings-campaign-goals","megaphone",{"slug":200,"title":201,"href":202,"icon":198},"settings-campaign-experiments","Campaign Experiments","\u002Fguides\u002Fsettings-campaign-experiments",{"slug":204,"title":205,"href":206,"icon":198},"settings-attribution","Attribution review","\u002Fguides\u002Fsettings-attribution",[208,213],{"slug":209,"title":210,"href":211,"icon":212},"d-follow-ups","D — Learn the daily follow-up routine","\u002Flearn\u002Fd-follow-ups","calendar-check",{"slug":214,"title":215,"href":216,"icon":217},"f-ongoing-outreach","F — Read an outreach sequence before activating it","\u002Flearn\u002Ff-ongoing-outreach","workflow",1793910214591]