[{"data":1,"prerenderedAt":511},["ShallowReactive",2],{"shell":3,"article:settings-inbound-mail":33,"path:g-inbound-leads":462},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"settingsCategory":46,"topic":47,"html":50,"toc":51,"shots":68,"related":76,"paths":88,"videos":99,"sidebar":100},"settings-inbound-mail","guide","\u002Fguides\u002Fsettings-inbound-mail","mail","Inbound Mail","Control which new inbound emails are accepted and whether copies are forwarded. The page states that replies to messages you sent are accepted; routing and…","intermediate","published","browser-observed-read-only","2026-11-04","planned","Settings → Email → Inbound Mail","Email",{"slug":31,"title":48,"href":49},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Control which new inbound emails are accepted and whether copies are forwarded. The page states that replies to messages you sent are accepted; routing and connection readiness still determine whether those replies reach LeadScore.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-email-domain-inbound-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-email-domain-inbound-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Inbound Mail page in Email settings, with Who can email you options and a notice that your domains can't receive email yet.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-email-domain-inbound-desktop.jpg\" alt=\"Inbound Mail page in Email settings, with Who can email you options and a notice that your domains can't receive email yet.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Inbound Mail page, where you choose Accept email from and select Save. A notice says your domains can't receive email yet.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-email-domain-inbound-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"box box-prereq\" data-section=\"before-you-start\">\u003Cp class=\"box-label\" aria-hidden=\"true\">\u003Cspan class=\"box-icon\">\u003C\u002Fspan>\u003C\u002Fp>\u003Ch2 id=\"before-you-start\">Before you start\u003C\u002Fh2>\u003Cp>Owners, administrators, and managers can manage routing; other users may have read-only access. You need authorized domains or inbox connections for setup. Saving a forwarding destination can send a confirmation email, so a no-email review must not submit that change.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"review-and-edit\">\u003Ch2 id=\"review-and-edit\">Review and edit\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Settings → Email → Inbound Mail\u003C\u002Fstrong> and use \u003Cstrong>Refresh\u003C\u002Fstrong> to inspect the current state. Review \u003Cstrong>Who can email you\u003C\u002Fstrong> and \u003Cstrong>Accept email from\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Inspect \u003Cstrong>Send me a copy at\u003C\u002Fstrong> and \u003Cstrong>Copy me on\u003C\u002Fstrong>. The account-level \u003Cstrong>Save\u003C\u002Fstrong> persists these choices and may request confirmation of the forwarding destination. Copies start only after the required confirmation; an address being typed is not verified forwarding.\u003C\u002Fli>\n\u003Cli>In \u003Cstrong>Your domains\u003C\u002Fstrong>, review \u003Cstrong>Mail comes in through\u003C\u002Fstrong>, the domain acceptance policy, and \u003Cstrong>Copies for this domain\u003C\u002Fstrong>. Some domain choices save immediately. A custom forwarding address exposes a separate \u003Cstrong>Save\u003C\u002Fstrong> action; do not assume all controls wait for the account-level Save.\u003C\u002Fli>\n\u003Cli>Treat \u003Cstrong>Set up routing on every domain\u003C\u002Fstrong> as a real routing operation. It is not a status refresh.\u003C\u002Fli>\n\u003Cli>Review \u003Cstrong>Gmail and Microsoft 365 inboxes\u003C\u002Fstrong> and the available \u003Cstrong>Check now\u003C\u002Fstrong> or \u003Cstrong>Reconnect\u003C\u002Fstrong> actions. Connecting an inbox is a separate authorization flow through the intended account.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"check-the-result-and-recover\">\u003Ch2 id=\"check-the-result-and-recover\">Check the result and recover\u003C\u002Fh2>\u003Cp>Reopen the settings and inspect routing and verification states. A saved acceptance policy is not proof that a particular email arrived, and a confirmation request is not proof that forwarding is active.\u003C\u002Fp>\u003Cp>If replies are missing, check the actual reply-to destination, domain-specific overrides, and inbox connection state. Use \u003Cstrong>Check again\u003C\u002Fstrong> where offered for forwarding verification. Do not repeat saves that could resend confirmation messages without checking the current result. No routing changes, connection authorizations, confirmation emails, or inbound delivery tests were performed here.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Cdetails class=\"accordion\" data-section=\"related-guides\">\u003Csummary>\u003Ch2 id=\"related-guides\">Related guides\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">More guides\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>\u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsettings\">Settings overview\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59,62,65],{"id":53,"text":54,"depth":55},"before-you-start","Before you start",2,{"id":57,"text":58,"depth":55},"review-and-edit","Review and edit",{"id":60,"text":61,"depth":55},"check-the-result-and-recover","Check the result and recover",{"id":63,"text":64,"depth":55},"related-guides","Related guides",{"id":66,"text":67,"depth":55},"screenshots","Screenshots",{"settings-email-domain-inbound-desktop":69},{"id":70,"src":71,"alt":72,"caption":73,"width":74,"height":75},"settings-email-domain-inbound-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-email-domain-inbound-desktop.jpg","Inbound Mail page in Email settings, with Who can email you options and a notice that your domains can't receive email yet.","The Inbound Mail page, where you choose Accept email from and select Save. A notice says your domains can't receive email yet.",1920,873,[77,83],{"slug":78,"title":79,"href":80,"icon":37,"description":81,"level":40,"productLocation":82},"communication","Review communication and prepare outreach","\u002Fguides\u002Fcommunication","Communication groups the records your team works with and the conversations that result. Start with review, then choose a specific authorized action. Sending…","Communication",{"slug":31,"title":84,"href":85,"icon":31,"description":86,"level":40,"productLocation":87},"Find the right workspace setting","\u002Fguides\u002Fsettings","Settings is a curated directory of configuration pages. Use its search and category links to find the area you need. Access and enabled capabilities can affect…","Profile menu → Settings",[89,94],{"slug":90,"title":91,"href":92,"letter":93},"b-email-outreach","B — Review an email before sending","\u002Flearn\u002Fb-email-outreach","B",{"slug":95,"title":96,"href":97,"letter":98},"g-inbound-leads","G — Find and triage inbound enquiries","\u002Flearn\u002Fg-inbound-leads","G",[],{"title":48,"href":49,"groups":101},[102,126,158,182,190,214,250,270,298,321,341,365,372,396,404,415,435],{"title":103,"icon":104,"items":105},"General","building-2",[106,110,114,118,122],{"label":107,"href":108,"slug":109},"Company","\u002Fguides\u002Fcompany-settings","company-settings",{"label":111,"href":112,"slug":113},"Address","\u002Fguides\u002Fsettings-general-address","settings-general-address",{"label":115,"href":116,"slug":117},"Social 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