[{"data":1,"prerenderedAt":496},["ShallowReactive",2],{"shell":3,"path:f-ongoing-outreach":33,"article:settings-email-templates":92},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"title":35,"href":36,"letter":37,"icon":38,"cover":39,"goal":46,"summary":47,"level":48,"lessons":49,"next":82},"f-ongoing-outreach","F — Read an outreach sequence before activating it","\u002Flearn\u002Ff-ongoing-outreach","F","workflow",{"id":40,"src":41,"alt":42,"caption":43,"width":44,"height":45},"playbooks-library-desktop","\u002Fmedia\u002Fscreenshots\u002Fplaybooks-library-desktop.jpg","Playbooks page with Install Industry Pack and Add Playbook buttons, status counts, filters and one published playbook","The Playbooks page, with counts by status, filters and sorting, and buttons to add a playbook or install a pack.",1920,390,"Run ongoing outreach","Read a playbook's sequence and the templates and senders it depends on.","intermediate",[50,54,59,64,69,73,78],{"slug":51,"title":52,"href":53,"icon":38},"playbooks","Review and prepare outreach playbooks","\u002Fguides\u002Fplaybooks",{"slug":55,"title":56,"href":57,"icon":58},"settings-email-templates","Email Templates","\u002Fguides\u002Fsettings-email-templates","mail",{"slug":60,"title":61,"href":62,"icon":63},"settings-call-scripts","Call Scripts for representatives","\u002Fguides\u002Fsettings-call-scripts","phone-call",{"slug":65,"title":66,"href":67,"icon":68},"settings-sms-templates","SMS Templates and automatic replies","\u002Fguides\u002Fsettings-sms-templates","message-square-text",{"slug":70,"title":71,"href":72,"icon":58},"settings-sender-profiles","Sender Profiles","\u002Fguides\u002Fsettings-sender-profiles",{"slug":74,"title":75,"href":76,"icon":77},"settings-campaign-goals","Campaign Goals","\u002Fguides\u002Fsettings-campaign-goals","megaphone",{"slug":79,"title":80,"href":81,"icon":77},"settings-campaign-experiments","Campaign Experiments","\u002Fguides\u002Fsettings-campaign-experiments",[83,87],{"slug":84,"title":85,"href":86,"icon":58},"b-email-outreach","B — Review an email before sending","\u002Flearn\u002Fb-email-outreach",{"slug":88,"title":89,"href":90,"icon":91},"h-performance","H — Read performance with the right scope","\u002Flearn\u002Fh-performance","chart-column",{"id":55,"slug":55,"kind":93,"href":57,"icon":58,"title":56,"description":94,"level":48,"status":95,"verification":96,"reviewedAt":97,"videoStatus":98,"productLocation":99,"settingsCategory":100,"topic":101,"html":104,"toc":105,"shots":125,"related":132,"paths":142,"videos":146,"sidebar":147},"guide","Reuse reviewed email wording without rewriting it for every lead. A template stores content and where it is offered; saving it is not the same as sending an…","published","browser-observed-read-only","2026-11-04","planned","Settings → Templates → Email Templates","Templates",{"slug":31,"title":102,"href":103},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Reuse reviewed email wording without rewriting it for every lead. A template stores content and where it is offered; saving it is not the same as sending an email.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-communication-templates-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-communication-templates-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Email Templates page in Templates, with saved templates such as Cold Outreach and a Placeholders panel.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-communication-templates-desktop.jpg\" alt=\"Email Templates page in Templates, with saved templates such as Cold Outreach and a Placeholders panel.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Email Templates page, where you select a template to edit it, or select New Template to add one.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-communication-templates-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"box box-prereq\" data-section=\"before-you-start\">\u003Cp class=\"box-label\" aria-hidden=\"true\">\u003Cspan class=\"box-icon\">\u003C\u002Fspan>\u003C\u002Fp>\u003Ch2 id=\"before-you-start\">Before you start\u003C\u002Fh2>\u003Cp>You need template-editing access. A configured sender is needed later for delivery, not for reading a template. Check which workflows already use an existing template before changing its wording or call-outcome association.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"review-and-edit\">\u003Ch2 id=\"review-and-edit\">Review and edit\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Settings → Templates → Email Templates\u003C\u002Fstrong>. Select an existing template, or choose \u003Cstrong>New Template\u003C\u002Fstrong> to open the creation panel.\u003C\u002Fli>\n\u003Cli>Set \u003Cstrong>Template Name\u003C\u002Fstrong>, \u003Cstrong>Subject Line\u003C\u002Fstrong>, and \u003Cstrong>Description\u003C\u002Fstrong>. If Subject Line is empty, the template name is used as the subject; make that an intentional choice.\u003C\u002Fli>\n\u003Cli>Review \u003Cstrong>Type\u003C\u002Fstrong> and \u003Cstrong>Module\u003C\u002Fstrong>. Inspect \u003Cstrong>Show on Call Screen\u003C\u002Fstrong> and \u003Cstrong>Associate with Call Outcome\u003C\u002Fstrong> before changing them. The latter connects the template to the later \u003Cstrong>Save & Send Email\u003C\u002Fstrong> call-outcome action.\u003C\u002Fli>\n\u003Cli>Edit \u003Cstrong>Content\u003C\u002Fstrong>, choosing \u003Cstrong>Simple email\u003C\u002Fstrong> or \u003Cstrong>Plain text\u003C\u002Fstrong> as appropriate. Review \u003Cstrong>Attachments\u003C\u002Fstrong> and \u003Cstrong>AI Instructions\u003C\u002Fstrong> separately. Instructions tell AI how to personalize content; they are not a substitute for checking the recipient-visible message.\u003C\u002Fli>\n\u003Cli>Use \u003Cstrong>Create Template\u003C\u002Fstrong> for a new item or \u003Cstrong>Save Changes\u003C\u002Fstrong> for an existing one. Reopen it and inspect the saved subject, body, attachments, and usage settings.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"check-the-result\">\u003Ch2 id=\"check-the-result\">Check the result\u003C\u002Fh2>\u003Cp>Success is a reusable saved template with the intended scope. Before a later authorized send, inspect personalization, signature, recipient, and sender in the composer. No delivery is proved by a template save.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Cdetails class=\"accordion\" data-section=\"if-something-goes-wrong\">\u003Csummary>\u003Ch2 id=\"if-something-goes-wrong\">If something goes wrong\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">Troubleshooting\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>An unexpected subject may come from the template-name fallback. Missing quick-send availability may be explained by Module or Show on Call Screen. After an unclear save, reopen the existing item before making a duplicate. Deletion has a separate confirmation; do not use it to troubleshoot a loading problem.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Cdetails class=\"accordion\" data-section=\"related-guides\">\u003Csummary>\u003Ch2 id=\"related-guides\">Related guides\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">More guides\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>\u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fplaybooks\">Playbooks\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[106,110,113,116,119,122],{"id":107,"text":108,"depth":109},"before-you-start","Before you start",2,{"id":111,"text":112,"depth":109},"review-and-edit","Review and edit",{"id":114,"text":115,"depth":109},"check-the-result","Check the result",{"id":117,"text":118,"depth":109},"if-something-goes-wrong","If something goes wrong",{"id":120,"text":121,"depth":109},"related-guides","Related guides",{"id":123,"text":124,"depth":109},"screenshots","Screenshots",{"settings-communication-templates-desktop":126},{"id":127,"src":128,"alt":129,"caption":130,"width":44,"height":131},"settings-communication-templates-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-communication-templates-desktop.jpg","Email Templates page in Templates, with saved templates such as Cold Outreach and a Placeholders panel.","The Email Templates page, where you select a template to edit it, or select New Template to add one.",873,[133,139],{"slug":134,"title":135,"href":136,"icon":58,"description":137,"level":48,"productLocation":138},"communication","Review communication and prepare outreach","\u002Fguides\u002Fcommunication","Communication groups the records your team works with and the conversations that result. 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