[{"data":1,"prerenderedAt":520},["ShallowReactive",2],{"shell":3,"article:settings-dialer":33,"path:c-calling-and-texting":461},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"settingsCategory":46,"topic":47,"html":50,"toc":51,"shots":68,"related":76,"paths":92,"videos":98,"sidebar":99},"settings-dialer","guide","\u002Fguides\u002Fsettings-dialer","phone-call","Dialer settings","Choose how Speed Dial handles parallel calls and what happens when more than one person answers. Review these settings before a calling session; changing…","intermediate","published","browser-observed-read-only","2026-11-04","planned","Settings → Phone → Dialer","Phone",{"slug":31,"title":48,"href":49},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Choose how Speed Dial handles parallel calls and what happens when more than one person answers. Review these settings before a calling session; changing preferences is not a reason to start a test call.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-phone-numbers-dialer-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-phone-numbers-dialer-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Dialer page in Phone settings, with the Parallel Dial switch, Lines Per Rep choices from x1 to x5, and answer handling.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-phone-numbers-dialer-desktop.jpg\" alt=\"Dialer page in Phone settings, with the Parallel Dial switch, Lines Per Rep choices from x1 to x5, and answer handling.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Dialer page, where you turn on Parallel Dial and choose Lines Per Rep, the number of leads dialed at once.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-phone-numbers-dialer-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"box box-prereq\" data-section=\"before-you-start\">\u003Cp class=\"box-label\" aria-hidden=\"true\">\u003Cspan class=\"box-icon\">\u003C\u002Fspan>\u003C\u002Fp>\u003Ch2 id=\"before-you-start\">Before you start\u003C\u002Fh2>\u003Cp>Actual calling requires an eligible number, authorized destinations, ready representative audio, and approved recipients. Owners and administrators manage the overflow behavior. The Demo Account's lack of an active number means live parallel dialing is unverified.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"review-the-controls\">\u003Ch2 id=\"review-the-controls\">Review the controls\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Settings → Phone → Dialer\u003C\u002Fstrong>. The page has three collapsed sections, and one opens at a time. Each closed header shows its current setting: \u003Cstrong>On\u003C\u002Fstrong> or \u003Cstrong>Off\u003C\u002Fstrong> for \u003Cstrong>Parallel Dial\u003C\u002Fstrong>, the line count (for example \u003Cstrong>x3\u003C\u002Fstrong>, or \u003Cstrong>Using 2 of 3\u003C\u002Fstrong> when fewer lines are in use) for \u003Cstrong>Lines Per Rep\u003C\u002Fstrong>, and \u003Cstrong>Currently:\u003C\u002Fstrong> with the saved choice for \u003Cstrong>When more than one person answers\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Open \u003Cstrong>Parallel Dial\u003C\u002Fstrong> and read its readiness message. The feature calls several leads and connects the first eligible answer once the representative's audio bridge is ready.\u003C\u002Fli>\n\u003Cli>Inspect the \u003Cstrong>Parallel Dial\u003C\u002Fstrong> switch and \u003Cstrong>Lines Per Rep\u003C\u002Fstrong>. These controls apply through the calling preferences immediately; there is no separate page-wide Save for them. The desired line count may exceed the current effective limit, and safety throttling can reduce the actual batch size.\u003C\u002Fli>\n\u003Cli>Open \u003Cstrong>When more than one person answers\u003C\u002Fstrong>. The choices are \u003Cstrong>Standard message (default)\u003C\u002Fstrong>, \u003Cstrong>Custom message\u003C\u002Fstrong>, and \u003Cstrong>Silent hang-up\u003C\u002Fstrong>. Read the explanation before selecting a behavior that affects additional answerers.\u003C\u002Fli>\n\u003Cli>For an authorized overflow change, edit \u003Cstrong>Your message\u003C\u002Fstrong> when using Custom message, then select that section's \u003Cstrong>Save\u003C\u002Fstrong>. \u003Cstrong>Discard\u003C\u002Fstrong> restores the stored choice.\u003C\u002Fli>\n\u003Cli>Reopen the page and compare the saved overflow configuration with the preference controls. Do not assume a generic success notification proves a provider-side call succeeded.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"check-the-result-and-recover\">\u003Ch2 id=\"check-the-result-and-recover\">Check the result and recover\u003C\u002Fh2>\u003Cp>Success is the intended preference and saved overflow message visible on reopening. Audio readiness, multi-answer handling, and recipient experience need a separate authorized call test.\u003C\u002Fp>\u003Cp>If a conflict says your unsaved edits were kept, compare them with \u003Cstrong>Currently\u003C\u002Fstrong>, which identifies the saved version, before saving again. Use \u003Cstrong>Try again\u003C\u002Fstrong> for a failed settings load. A reduced effective line count is not automatically an error; inspect the service limit and readiness information instead of repeatedly increasing the requested count.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Cdetails class=\"accordion\" data-section=\"related-guides\">\u003Csummary>\u003Ch2 id=\"related-guides\">Related guides\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">More guides\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>\u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Flead-record\">Lead record\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003Cp>This capture shows an earlier layout with all three sections open. They now start collapsed, and each header shows its current setting.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59,62,65],{"id":53,"text":54,"depth":55},"before-you-start","Before you start",2,{"id":57,"text":58,"depth":55},"review-the-controls","Review the controls",{"id":60,"text":61,"depth":55},"check-the-result-and-recover","Check the result and recover",{"id":63,"text":64,"depth":55},"related-guides","Related guides",{"id":66,"text":67,"depth":55},"screenshots","Screenshots",{"settings-phone-numbers-dialer-desktop":69},{"id":70,"src":71,"alt":72,"caption":73,"width":74,"height":75},"settings-phone-numbers-dialer-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-phone-numbers-dialer-desktop.jpg","Dialer page in Phone settings, with the Parallel Dial switch, Lines Per Rep choices from x1 to x5, and answer handling.","The Dialer page, where you turn on Parallel Dial and choose Lines Per Rep, the number of leads dialed at once.",1920,873,[77,84],{"slug":78,"title":79,"href":80,"icon":81,"description":82,"level":40,"productLocation":83},"communication","Review communication and prepare outreach","\u002Fguides\u002Fcommunication","mail","Communication groups the records your team works with and the conversations that result. Start with review, then choose a specific authorized action. Sending…","Communication",{"slug":85,"title":86,"href":87,"icon":88,"description":89,"level":90,"productLocation":91},"lead-record","Work with a lead record","\u002Fguides\u002Flead-record","users","The lead drawer brings a record's details and history into the page where you are already working. Leads, Pipeline, and Calendar can open this shared panel. A…","beginner","Leads → open a lead",[93],{"slug":94,"title":95,"href":96,"letter":97},"c-calling-and-texting","C — Understand calling and texting readiness","\u002Flearn\u002Fc-calling-and-texting","C",[],{"title":48,"href":49,"groups":100},[101,125,157,181,189,213,249,269,293,320,340,364,371,395,403,414,434],{"title":102,"icon":103,"items":104},"General","building-2",[105,109,113,117,121],{"label":106,"href":107,"slug":108},"Company","\u002Fguides\u002Fcompany-settings","company-settings",{"label":110,"href":111,"slug":112},"Address","\u002Fguides\u002Fsettings-general-address","settings-general-address",{"label":114,"href":115,"slug":116},"Social Profiles","\u002Fguides\u002Fsettings-general-social","settings-general-social",{"label":118,"href":119,"slug":120},"Notifications","\u002Fguides\u002Fsettings-general-notifications","settings-general-notifications",{"label":122,"href":123,"slug":124},"Delete my 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Actions","\u002Fguides\u002Fsettings-lead-scoring-verdict-actions","settings-lead-scoring-verdict-actions",{"label":150,"href":151,"slug":152},"Compliance","\u002Fguides\u002Fsettings-lead-scoring-trust-compliance","settings-lead-scoring-trust-compliance",{"label":154,"href":155,"slug":156},"Rescoring","\u002Fguides\u002Fsettings-lead-scoring-operations","settings-lead-scoring-operations",{"title":158,"icon":159,"items":160},"Business Profile","target",[161,165,169,173,177],{"label":162,"href":163,"slug":164},"Company & Product","\u002Fguides\u002Fsettings-business-profile-company-product","settings-business-profile-company-product",{"label":166,"href":167,"slug":168},"Ideal Customer Profile","\u002Fguides\u002Fsettings-business-profile-ideal-customer-profile","settings-business-profile-ideal-customer-profile",{"label":170,"href":171,"slug":172},"Disqualified Traits","\u002Fguides\u002Fsettings-business-profile-disqualified-traits","settings-business-profile-disqualified-traits",{"label":174,"href":175,"slug":176},"Products & Offers","\u002Fguides\u002Fsettings-business-profile-product-context","settings-business-profile-product-context",{"label":178,"href":179,"slug":180},"Target Accounts","\u002Fguides\u002Fsettings-business-profile-target-accounts","settings-business-profile-target-accounts",{"title":182,"icon":183,"items":184},"Bookings","calendar-clock",[185],{"label":186,"href":187,"slug":188},"Booking setup","\u002Fguides\u002Fsettings-bookings","settings-bookings",{"title":190,"icon":191,"items":192},"Pipeline","square-kanban",[193,197,201,205,209],{"label":194,"href":195,"slug":196},"Stages","\u002Fguides\u002Fsettings-pipeline-display-names","settings-pipeline-display-names",{"label":198,"href":199,"slug":200},"Board 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Templates","\u002Fguides\u002Fsettings-whatsapp-templates","settings-whatsapp-templates",{"label":230,"href":231,"slug":232},"LinkedIn Templates","\u002Fguides\u002Fsettings-linkedin-templates","settings-linkedin-templates",{"label":234,"href":235,"slug":236},"Social Media Templates","\u002Fguides\u002Fsettings-social-templates","settings-social-templates",{"label":238,"href":239,"slug":240},"Call Scripts","\u002Fguides\u002Fsettings-call-scripts","settings-call-scripts",{"label":242,"href":243,"slug":244},"Signature","\u002Fguides\u002Fsettings-signature","settings-signature",{"label":246,"href":247,"slug":248},"Placeholders","\u002Fguides\u002Fsettings-placeholders","settings-placeholders",{"title":250,"icon":251,"items":252},"Marketing","megaphone",[253,257,261,265],{"label":254,"href":255,"slug":256},"Landing Pages","\u002Fguides\u002Fsettings-landing-pages","settings-landing-pages",{"label":258,"href":259,"slug":260},"Goals","\u002Fguides\u002Fsettings-campaign-goals","settings-campaign-goals",{"label":262,"href":263,"slug":264},"Experiments","\u002Fguides\u002Fsettings-campaign-experiments","settings-campaign-experiments",{"label":266,"href":267,"slug":268},"Attribution","\u002Fguides\u002Fsettings-attribution","settings-attribution",{"title":46,"icon":37,"items":270},[271,275,277,281,285,289],{"label":272,"href":273,"slug":274},"My Numbers","\u002Fguides\u002Fsettings-my-numbers","settings-my-numbers",{"label":276,"href":36,"slug":34},"Dialer",{"label":278,"href":279,"slug":280},"After Hours","\u002Fguides\u002Fsettings-after-hours","settings-after-hours",{"label":282,"href":283,"slug":284},"Calling Rotation","\u002Fguides\u002Fsettings-calling-rotation","settings-calling-rotation",{"label":286,"href":287,"slug":288},"Calling Countries","\u002Fguides\u002Fsettings-calling-countries","settings-calling-countries",{"label":290,"href":291,"slug":292},"Registration","\u002Fguides\u002Fsettings-phone-registration","settings-phone-registration",{"title":294,"icon":81,"items":295},"Email",[296,300,304,308,312,316],{"label":297,"href":298,"slug":299},"Sending","\u002Fguides\u002Fsettings-email-sending","settings-email-sending",{"label":301,"href":302,"slug":303},"Mailboxes","\u002Fguides\u002Fsettings-mailboxes","settings-mailboxes",{"label":305,"href":306,"slug":307},"Sender Profiles","\u002Fguides\u002Fsettings-sender-profiles","settings-sender-profiles",{"label":309,"href":310,"slug":311},"Inbound Mail","\u002Fguides\u002Fsettings-inbound-mail","settings-inbound-mail",{"label":313,"href":314,"slug":315},"Deliverability","\u002Fguides\u002Fsettings-deliverability","settings-deliverability",{"label":317,"href":318,"slug":319},"Email Providers","\u002Fguides\u002Fsettings-email-providers","settings-email-providers",{"title":321,"icon":322,"items":323},"Domains","globe",[324,328,332,336],{"label":325,"href":326,"slug":327},"My Domains","\u002Fguides\u002Fsettings-domain-management-my-domains","settings-domain-management-my-domains",{"label":329,"href":330,"slug":331},"Buy Domains","\u002Fguides\u002Fsettings-domain-management-lookup","settings-domain-management-lookup",{"label":333,"href":334,"slug":335},"DNS Connections","\u002Fguides\u002Fsettings-domain-management-dns-accounts","settings-domain-management-dns-accounts",{"label":337,"href":338,"slug":339},"Registrar Accounts","\u002Fguides\u002Fsettings-domain-management-accounts","settings-domain-management-accounts",{"title":341,"icon":342,"items":343},"AI Assistant","sparkles",[344,348,352,356,360],{"label":345,"href":346,"slug":347},"Voice & 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Computers","\u002Fguides\u002Fsettings-agent-computers-manage","settings-agent-computers-manage",{"title":404,"icon":405,"items":406},"Users","user-cog",[407,410],{"label":404,"href":408,"slug":409},"\u002Fguides\u002Fsettings-user-management-list","settings-user-management-list",{"label":411,"href":412,"slug":413},"Permissions","\u002Fguides\u002Fsettings-user-management-permissions","settings-user-management-permissions",{"title":415,"icon":416,"items":417},"Billing","credit-card",[418,422,426,430],{"label":419,"href":420,"slug":421},"Plan","\u002Fguides\u002Fsettings-billing-subscription-plans","settings-billing-subscription-plans",{"label":423,"href":424,"slug":425},"Add-ons","\u002Fguides\u002Fsettings-billing-add-ons","settings-billing-add-ons",{"label":427,"href":428,"slug":429},"Payment","\u002Fguides\u002Fsettings-billing-payment","settings-billing-payment",{"label":431,"href":432,"slug":433},"Invoices","\u002Fguides\u002Fsettings-billing-billing-history","settings-billing-billing-history",{"title":435,"items":436},"More settings pages",[437,441,445,449,453,457],{"label":438,"href":439,"slug":440},"Usage & Quotas","\u002Fguides\u002Fusage","usage",{"label":442,"href":443,"slug":444},"Calling credits","\u002Fguides\u002Fcalling-credits","calling-credits",{"label":446,"href":447,"slug":448},"My Email Voice","\u002Fguides\u002Femail-voice","email-voice",{"label":450,"href":451,"slug":452},"Voice Studio","\u002Fguides\u002Fvoice-studio","voice-studio",{"label":454,"href":455,"slug":456},"Call Recommendations","\u002Fguides\u002Fcall-recommendations","call-recommendations",{"label":458,"href":459,"slug":460},"Caller View","\u002Fguides\u002Fcaller-view","caller-view",{"id":94,"slug":94,"title":95,"href":96,"letter":97,"icon":37,"cover":462,"goal":480,"summary":481,"level":90,"lessons":482,"next":509},{"id":463,"src":464,"alt":465,"caption":466,"width":74,"height":75,"annotated":467},"speed-dial-workspace-desktop","\u002Fmedia\u002Fscreenshots\u002Fspeed-dial-workspace-desktop.jpg","Speed Dial screen with the Companies list, the selected lead's Contact Info and Call button, and its website on the right.","Speed Dial, where you pick a lead from Companies, review its Contact Info, then select Call when you are ready.",{"src":468,"width":469,"height":75,"title":470,"callouts":471},"\u002Fmedia\u002Fannotated\u002Fspeed-dial-workspace-desktop-annotated.svg",2390,"Get started in Speed Dial",[472,475,477],{"number":473,"text":474},1,"Choose which leads to work through, such as Recommended, then select a lead.",{"number":55,"text":476},"Select View Details to open the lead's full record.",{"number":478,"text":479},3,"Call starts the selected action right away. Use the arrow to pick a different one.","Call or text people","Find call and message history, and check what calling and texting need first.",[483,487,491,495,499,500,502,503,506,507],{"slug":484,"title":485,"href":486,"icon":88},"workflow-lead-contacts","Review contacts and linked leads","\u002Fguides\u002Fworkflow-lead-contacts",{"slug":488,"title":489,"href":490,"icon":37},"workflow-lead-calls","Review call history and recordings","\u002Fguides\u002Fworkflow-lead-calls",{"slug":492,"title":493,"href":494,"icon":88},"workflow-lead-messages","Review a lead’s message history","\u002Fguides\u002Fworkflow-lead-messages",{"slug":496,"title":497,"href":498,"icon":37},"workflow-speed-dial","Review the Speed Dial queue before calling","\u002Fguides\u002Fworkflow-speed-dial",{"slug":34,"title":38,"href":36,"icon":37},{"slug":240,"title":501,"href":239,"icon":37},"Call Scripts for representatives",{"slug":274,"title":272,"href":273,"icon":37},{"slug":292,"title":504,"href":291,"icon":505},"Caller ID and SMS Registration","message-square-text",{"slug":288,"title":286,"href":287,"icon":37},{"slug":224,"title":508,"href":223,"icon":505},"SMS Templates and automatic replies",[510,515],{"slug":511,"title":512,"href":513,"icon":514},"d-follow-ups","D — Learn the daily follow-up routine","\u002Flearn\u002Fd-follow-ups","calendar-check",{"slug":516,"title":517,"href":518,"icon":519},"h-performance","H — Read performance with the right scope","\u002Flearn\u002Fh-performance","chart-column",1793910214414]