[{"data":1,"prerenderedAt":528},["ShallowReactive",2],{"shell":3,"article:settings-call-scripts":33,"path:c-calling-and-texting":469},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"settingsCategory":46,"topic":47,"html":50,"toc":51,"shots":71,"related":79,"paths":95,"videos":106,"sidebar":107},"settings-call-scripts","guide","\u002Fguides\u002Fsettings-call-scripts","phone-call","Call Scripts for representatives","Prepare the guidance a representative sees in Speed Dial's call coach. These scripts differ from AI Assistant → Voice Scripts, which governs scripts used by AI…","intermediate","published","browser-observed-read-only","2026-11-04","planned","Settings → Templates → Call Scripts","Templates",{"slug":31,"title":48,"href":49},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Prepare the guidance a representative sees in Speed Dial's call coach. These scripts differ from \u003Cstrong>AI Assistant → Voice Scripts\u003C\u002Fstrong>, which governs scripts used by AI on its calls.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-communication-call-scripts-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-communication-call-scripts-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Call Scripts page in Templates, with a Generate Script button, an empty script list and a Placeholders panel.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-communication-call-scripts-desktop.jpg\" alt=\"Call Scripts page in Templates, with a Generate Script button, an empty script list and a Placeholders panel.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Call Scripts page, where you select Generate Script or Start from my business profile. No call scripts exist yet.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-communication-call-scripts-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"box box-prereq\" data-section=\"before-you-start\">\u003Cp class=\"box-label\" aria-hidden=\"true\">\u003Cspan class=\"box-icon\">\u003C\u002Fspan>\u003C\u002Fp>\u003Ch2 id=\"before-you-start\">Before you start\u003C\u002Fh2>\u003Cp>You need permission to manage templates. You can write and preview a human call script without a calling number. Actual calling separately requires a ready number, audio connection, authorized recipient, and the appropriate account permissions.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"review-and-edit\">\u003Ch2 id=\"review-and-edit\">Review and edit\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Settings → Templates → Call Scripts\u003C\u002Fstrong>. Select an existing script, or open the options menu and choose \u003Cstrong>New Manual Script\u003C\u002Fstrong> for a blank starting point. \u003Cstrong>Generate with AI\u003C\u002Fstrong> is a separate generation workflow.\u003C\u002Fli>\n\u003Cli>Set \u003Cstrong>Script Name\u003C\u002Fstrong> and \u003Cstrong>Description\u003C\u002Fstrong>. Review \u003Cstrong>Default script (auto-selected on Speed Dial)\u003C\u002Fstrong> before enabling it because this changes what representatives start with.\u003C\u002Fli>\n\u003Cli>Write the \u003Cstrong>Opener Line\u003C\u002Fstrong> and useful \u003Cstrong>Response Branches\u003C\u002Fstrong>. In the pitch, review \u003Cstrong>Intro\u003C\u002Fstrong>, \u003Cstrong>Reason for Calling\u003C\u002Fstrong>, \u003Cstrong>Diagnostic Question\u003C\u002Fstrong>, \u003Cstrong>After They Respond\u003C\u002Fstrong>, and \u003Cstrong>Soft Ask\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Add appropriate gatekeeper, objection, closing, and voicemail guidance. Include honest responses for a wrong person or invalid number. Review placeholders and any AI-personalization instructions instead of relying on unknown lead data.\u003C\u002Fli>\n\u003Cli>Open \u003Cstrong>Script Preview\u003C\u002Fstrong> to inspect the assembled guidance, then choose \u003Cstrong>Create Script\u003C\u002Fstrong> for a new script or \u003Cstrong>Save Changes\u003C\u002Fstrong> for an existing one. Reopen it to confirm the content and default selection.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"check-the-result\">\u003Ch2 id=\"check-the-result\">Check the result\u003C\u002Fh2>\u003Cp>Success is a coherent saved script that helps a person have a conversation. A preview or saved default does not initiate a call. Do not place a call merely to prove that the script appears.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Cdetails class=\"accordion\" data-section=\"if-something-goes-wrong\">\u003Csummary>\u003Ch2 id=\"if-something-goes-wrong\">If something goes wrong\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">Troubleshooting\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>Missing sections may reflect an empty structured field rather than a lost script. An unexpected automatic selection may come from the Default setting. If generated wording is inaccurate, edit it before saving. Check the existing record after an uncertain save; AI duplication creates a separate script and is not a recovery action for an unknown save outcome.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Cdetails class=\"accordion\" data-section=\"related-guides\">\u003Csummary>\u003Ch2 id=\"related-guides\">Related guides\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">More guides\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>\u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Flead-record\">Lead record\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59,62,65,68],{"id":53,"text":54,"depth":55},"before-you-start","Before you start",2,{"id":57,"text":58,"depth":55},"review-and-edit","Review and edit",{"id":60,"text":61,"depth":55},"check-the-result","Check the result",{"id":63,"text":64,"depth":55},"if-something-goes-wrong","If something goes wrong",{"id":66,"text":67,"depth":55},"related-guides","Related guides",{"id":69,"text":70,"depth":55},"screenshots","Screenshots",{"settings-communication-call-scripts-desktop":72},{"id":73,"src":74,"alt":75,"caption":76,"width":77,"height":78},"settings-communication-call-scripts-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-communication-call-scripts-desktop.jpg","Call Scripts page in Templates, with a Generate Script button, an empty script list and a Placeholders panel.","The Call Scripts page, where you select Generate Script or Start from my business profile. No call scripts exist yet.",1920,873,[80,87],{"slug":81,"title":82,"href":83,"icon":84,"description":85,"level":40,"productLocation":86},"communication","Review communication and prepare outreach","\u002Fguides\u002Fcommunication","mail","Communication groups the records your team works with and the conversations that result. Start with review, then choose a specific authorized action. Sending…","Communication",{"slug":88,"title":89,"href":90,"icon":91,"description":92,"level":93,"productLocation":94},"lead-record","Work with a lead record","\u002Fguides\u002Flead-record","users","The lead drawer brings a record's details and history into the page where you are already working. Leads, Pipeline, and Calendar can open this shared panel. 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