[{"data":1,"prerenderedAt":157},["ShallowReactive",2],{"shell":3,"article:workflow-lead-scoring":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"topic":45,"html":48,"toc":49,"shots":63,"related":71,"topicNext":107,"paths":108,"videos":109,"sidebar":110},"workflow-lead-scoring","guide","\u002Fguides\u002Fworkflow-lead-scoring","users","Understand a lead’s score history","Scoring explains the current score and the recorded changes behind it. Open the intended lead in the shared drawer and select Scoring where available. You need…","intermediate","published","browser-observed-read-only","2026-11-04","planned",{"slug":23,"title":46,"href":47},"Leads and records","\u002Ftopics\u002Fleads","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Scoring explains the current score and the recorded changes behind it. Open the intended lead in the shared drawer and select \u003Cstrong>Scoring\u003C\u002Fstrong> where available. You need access to the record; rescoring is a separate processing action that requires authorization.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"lead-record-scoring-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"lead-record-scoring-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Lead record Scoring tab with Score History, a Rescore button, current score, Score Composition chart and Score Breakdown\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Flead-record-scoring-desktop.jpg\" alt=\"Lead record Scoring tab with Score History, a Rescore button, current score, Score Composition chart and Score Breakdown\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Scoring tab on a lead, showing the current score, its history and the factors that add or remove points.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"lead-record-scoring-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"inspect-the-explanation\">\u003Ch2 id=\"inspect-the-explanation\">Inspect the explanation\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Review \u003Cstrong>Current Score\u003C\u002Fstrong>, \u003Cstrong>Lifecycle\u003C\u002Fstrong>, \u003Cstrong>Active Signals\u003C\u002Fstrong>, and \u003Cstrong>Last Scored\u003C\u002Fstrong> together.\u003C\u002Fli>\n\u003Cli>Read \u003Cstrong>Score Composition\u003C\u002Fstrong> and \u003Cstrong>Score Breakdown\u003C\u002Fstrong> to understand positive and negative contributions.\u003C\u002Fli>\n\u003Cli>Inspect available factor reasons and \u003Cstrong>Signals\u003C\u002Fstrong> rather than relying on the total alone.\u003C\u002Fli>\n\u003Cli>Review meaningful score-history entries and use the control to show neutral entries when you need events that caused no score change.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cp>A score expresses the configured scoring model's assessment. It is not a guarantee of contact accuracy, purchase intent, revenue, or permission to send outreach. Lifecycle and qualification decisions can differ from the score, and missing explanation data is not proof that no signals exist.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"understand-rescore\">\u003Ch2 id=\"understand-rescore\">Understand Rescore\u003C\u002Fh2>\u003Cp>\u003Cstrong>Rescore\u003C\u002Fstrong> requests a new score calculation and refreshes the history and explanation after a successful response. It is not equivalent to refreshing a read-only report. New scoring can affect downstream behavior governed by account configuration, so do not press it merely to populate a demonstration.\u003C\u002Fp>\u003Cp>The button shows \u003Cstrong>Rescoring…\u003C\u002Fstrong> while running, with a transient Rescored or Rescore failed message afterward. A success response should be checked against the resulting score, timestamp, and explanation.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"verify-and-recover\">\u003Ch2 id=\"verify-and-recover\">Verify and recover\u003C\u002Fh2>\u003Cp>For a read-only review, success is explaining the visible factors and identifying uncertainty. After an authorized rescore, inspect the refreshed record and any related workflow changes before considering the operation complete.\u003C\u002Fp>\u003Cp>The tab polls for updated data, but an absent history or zero-like display is not independent proof that backend scoring never ran. If a result is uncertain, inspect the existing state and report the sanitized error rather than repeatedly submitting Rescore.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Fworkflow-lead-edit\">Edit\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fworkflow-lead-activity\">Activity\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fworkflow-import-lead-sources\">Lead Sources\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[50,54,57,60],{"id":51,"text":52,"depth":53},"inspect-the-explanation","Inspect the explanation",2,{"id":55,"text":56,"depth":53},"understand-rescore","Understand Rescore",{"id":58,"text":59,"depth":53},"verify-and-recover","Verify and recover",{"id":61,"text":62,"depth":53},"screenshots","Screenshots",{"lead-record-scoring-desktop":64},{"id":65,"src":66,"alt":67,"caption":68,"width":69,"height":70},"lead-record-scoring-desktop","\u002Fmedia\u002Fscreenshots\u002Flead-record-scoring-desktop.jpg","Lead record Scoring tab with Score History, a Rescore button, current score, Score Composition chart and Score Breakdown","The Scoring tab on a lead, showing the current score, its history and the factors that add or remove points.",1920,873,[72,77,82,89,95,102],{"slug":73,"title":74,"href":75,"icon":37,"description":76,"level":40},"workflow-lead-edit","Review or correct lead fields","\u002Fguides\u002Fworkflow-lead-edit","Edit exposes the current lead's contact, company, pipeline, ownership, and research context. Open the record in the shared lead drawer and select Edit. You…",{"slug":78,"title":79,"href":80,"icon":37,"description":81,"level":40},"workflow-lead-activity","Read the lead activity timeline","\u002Fguides\u002Fworkflow-lead-activity","Activity brings several recorded streams into one timeline for the current lead. Open the shared drawer and select Activity. You need access to the record, and…",{"slug":83,"title":84,"href":85,"icon":86,"description":87,"level":40,"productLocation":88},"workflow-import-lead-sources","Compare lead sources accurately","\u002Fguides\u002Fworkflow-import-lead-sources","upload","Lead Sources groups leads by recorded source and campaign so you can compare their outcomes. You need access to Import and the current workspace's reporting…","Import → Lead Sources",{"slug":90,"title":91,"href":92,"icon":37,"description":93,"level":94},"mass-update","Review a mass update before changing leads","\u002Fguides\u002Fmass-update","Mass Update Leads changes one field across matching records. Use it only with authority to edit the intended lead population and a precise change request. This…","advanced",{"slug":96,"title":97,"href":98,"icon":37,"description":99,"level":100,"productLocation":101},"document-viewer","Preview an existing document","\u002Fguides\u002Fdocument-viewer","The Document Viewer presents a file opened from an existing document workflow. It is not a document-upload form or a searchable library. You need permission to…","beginner","Settings → Documents → open a document → Open in New Tab",{"slug":23,"title":103,"href":104,"icon":37,"description":105,"level":100,"productLocation":106},"Find and review leads","\u002Fguides\u002Fleads","Use the lead lists to find a record, understand its lifecycle, and open its details before deciding what to do next. You need a signed-in workspace and access…","Leads",{"slug":78,"title":79,"href":80},[],[],{"title":46,"href":47,"groups":111},[112],{"title":113,"items":114},null,[115,116,120,124,128,132,133,137,141,145,149,153,154,155,156],{"label":103,"href":104,"slug":23},{"label":117,"href":118,"slug":119},"Work with a lead record","\u002Fguides\u002Flead-record","lead-record",{"label":121,"href":122,"slug":123},"Add a lead manually or with Smart Paste","\u002Fguides\u002Fworkflow-manual-lead","workflow-manual-lead",{"label":125,"href":126,"slug":127},"Read and add lead notes","\u002Fguides\u002Fworkflow-lead-notes","workflow-lead-notes",{"label":129,"href":130,"slug":131},"Review and update tasks for a lead","\u002Fguides\u002Fworkflow-lead-tasks","workflow-lead-tasks",{"label":74,"href":75,"slug":73},{"label":134,"href":135,"slug":136},"Review contacts and linked leads","\u002Fguides\u002Fworkflow-lead-contacts","workflow-lead-contacts",{"label":138,"href":139,"slug":140},"Review documents attached to a lead","\u002Fguides\u002Fworkflow-lead-documents","workflow-lead-documents",{"label":142,"href":143,"slug":144},"Review a lead’s message history","\u002Fguides\u002Fworkflow-lead-messages","workflow-lead-messages",{"label":146,"href":147,"slug":148},"Review email status for a lead","\u002Fguides\u002Fworkflow-lead-emails","workflow-lead-emails",{"label":150,"href":151,"slug":152},"Review call history and recordings","\u002Fguides\u002Fworkflow-lead-calls","workflow-lead-calls",{"label":38,"href":36,"slug":34},{"label":79,"href":80,"slug":78},{"label":91,"href":92,"slug":90},{"label":97,"href":98,"slug":96},1793910214368]