[{"data":1,"prerenderedAt":125},["ShallowReactive",2],{"shell":3,"article:telecom-cost-review":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":35,"kind":36,"href":37,"icon":38,"title":39,"description":40,"level":41,"status":42,"verification":43,"reviewedAt":44,"videoStatus":45,"topic":46,"html":49,"toc":50,"shots":61,"related":69,"paths":109,"videos":110,"sidebar":111},"reference-telecom-cost-review","telecom-cost-review","guide","\u002Fguides\u002Ftelecom-cost-review","phone-call","Interpret telecom cost evidence","Telecom Cost Review is an advanced reconciliation view for authorized billing operators. It combines tenant and unallocated provider-project evidence. Access…","advanced","published","browser-observed-read-only","2026-11-04","planned",{"slug":27,"title":47,"href":48},"Calling and texting","\u002Ftopics\u002Fcalling","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>\u003Cstrong>Telecom Cost Review\u003C\u002Fstrong> is an advanced reconciliation view for authorized billing operators. It combines tenant and unallocated provider-project evidence. Access to a report does not make every project charge attributable to the selected tenant; use only scope you are authorized to inspect.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"telecom-costs-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"telecom-costs-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Telecom Cost Review page in Billing, with account ID fields, a Month picker and a Review costs button.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Ftelecom-costs-desktop.jpg\" alt=\"Telecom Cost Review page in Billing, with account ID fields, a Month picker and a Review costs button.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Telecom Cost Review page, for owners only, where you choose a Month and select Review costs.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"telecom-costs-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"review-a-period\">\u003Ch2 id=\"review-a-period\">Review a period\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Confirm \u003Cstrong>Tenant ID\u003C\u002Fstrong>, \u003Cstrong>Provider account or project ID\u003C\u002Fstrong>, and \u003Cstrong>Month\u003C\u002Fstrong> before choosing \u003Cstrong>Review costs\u003C\u002Fstrong>. Use identifiers supplied by the authorized billing workflow, not guessed customer identities.\u003C\u002Fli>\n\u003Cli>Read missing-source coverage and cross-period exclusions first. The page explicitly says totals cover imported evidence only, and records spanning another month may be excluded pending verified allocation.\u003C\u002Fli>\n\u003Cli>Review \u003Cstrong>Provider monitoring\u003C\u002Fstrong> and its observed time. Missing data or data older than eight hours is marked stale; an empty resource list is not proof of no costs.\u003C\u002Fli>\n\u003Cli>Keep \u003Cstrong>Spending between top-ups\u003C\u002Fstrong> separate from tenant charges. Project top-ups fund a shared balance and are not automatically expenses assigned to one tenant.\u003C\u002Fli>\n\u003Cli>Inspect \u003Cstrong>Owner notifications\u003C\u002Fstrong> and \u003Cstrong>Statement reconciliation\u003C\u002Fstrong>. Control totals are compared with expense detail; they are not added again as another expense.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Check both providers now\u003C\u002Fstrong> requests provider work, while \u003Cstrong>Mark reviewed\u003C\u002Fstrong> changes acknowledgement state. Use these only when separately authorized; neither is needed to understand an already loaded report.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"confirm-and-recover\">\u003Ch2 id=\"confirm-and-recover\">Confirm and recover\u003C\u002Fh2>\u003Cp>A credible review identifies its period, currency, coverage gaps and unallocated amounts. Do not describe incomplete evidence as a final invoice or complete cost ledger. If a refresh or acknowledgement is uncertain, reload the existing report before repeating it. Keep provider references, tenant identifiers and raw financial evidence out of public screenshots.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Fsettings\">Settings\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsupport\">Support\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[51,55,58],{"id":52,"text":53,"depth":54},"review-a-period","Review a period",2,{"id":56,"text":57,"depth":54},"confirm-and-recover","Confirm and recover",{"id":59,"text":60,"depth":54},"screenshots","Screenshots",{"telecom-costs-desktop":62},{"id":63,"src":64,"alt":65,"caption":66,"width":67,"height":68},"telecom-costs-desktop","\u002Fmedia\u002Fscreenshots\u002Ftelecom-costs-desktop.jpg","Telecom Cost Review page in Billing, with account ID fields, a Month picker and a Review costs button.","The Telecom Cost Review page, for owners only, where you choose a Month and select Review costs.",1920,873,[70,76,84,90,96,102],{"slug":31,"title":71,"href":72,"icon":31,"description":73,"level":74,"productLocation":75},"Find the right workspace setting","\u002Fguides\u002Fsettings","Settings is a curated directory of configuration pages. Use its search and category links to find the area you need. Access and enabled capabilities can affect…","intermediate","Profile menu → Settings",{"slug":77,"title":78,"href":79,"icon":80,"description":81,"level":82,"productLocation":83},"support","Review support requests and report useful context","\u002Fguides\u002Fsupport","compass","Support requests lets you follow issues associated with your workspace. LeadScore opens a separate support application inside the page after resolving your…","beginner","Support Tickets (wrench icon)",{"slug":85,"title":86,"href":87,"icon":38,"description":88,"level":41,"productLocation":89},"workflow-speed-dial","Review the Speed Dial queue before calling","\u002Fguides\u002Fworkflow-speed-dial","Speed Dial combines a working lead queue, contact information, and calling controls. You need access to Speed Dial; actual calling additionally requires…","Speed Dial",{"slug":91,"title":92,"href":93,"icon":38,"description":94,"level":41,"productLocation":95},"call-recommendations","Choose who appears in recommended calls","\u002Fguides\u002Fcall-recommendations","Call Recommendations controls the recommended list used by Speed Dial and the morning email. Account rules and a person’s filters have separate save actions…","Settings → Phone → Call Recommendations",{"slug":97,"title":98,"href":99,"icon":38,"description":100,"level":41,"productLocation":101},"caller-view","Choose pipeline columns for Caller View","\u002Fguides\u002Fcaller-view","Caller View gives sales representatives a focused set of pipeline columns. It selects which existing stage\u002Fstatus columns appear; it does not move leads…","Settings → Pipeline → Caller View",{"slug":103,"title":104,"href":105,"icon":106,"description":107,"level":74,"productLocation":108},"voice-studio","Understand personal voicemail and voice tools","\u002Fguides\u002Fvoice-studio","mail","Voice Studio manages personal voicemail messages, greetings and AI voice assets within your workspace account. It is also available from Speed Dial’s Contact…","Settings → Templates → Voice Studio",[],[],{"title":47,"href":48,"groups":112},[113],{"title":114,"items":115},null,[116,117,118,119,120,124],{"label":86,"href":87,"slug":85},{"label":92,"href":93,"slug":91},{"label":98,"href":99,"slug":97},{"label":104,"href":105,"slug":103},{"label":121,"href":122,"slug":123},"Read calling-credit balances and activity","\u002Fguides\u002Fcalling-credits","calling-credits",{"label":39,"href":37,"slug":35},1793910213900]