[{"data":1,"prerenderedAt":135},["ShallowReactive",2],{"shell":3,"article:support":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"topic":46,"html":49,"toc":50,"shots":67,"related":75,"topicNext":112,"paths":113,"videos":114,"sidebar":115},"support","guide","\u002Fguides\u002Fsupport","compass","Review support requests and report useful context","Support requests lets you follow issues associated with your workspace. LeadScore opens a separate support application inside the page after resolving your…","beginner","published","browser-observed-read-only","2026-11-04","planned","Support Tickets (wrench icon)",{"slug":22,"title":47,"href":48},"Getting started","\u002Ftopics\u002Fgetting-started","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Support requests lets you follow issues associated with your workspace. LeadScore opens a separate support application inside the page after resolving your signed-in workspace. Use the normal LeadScore navigation so that the account context is supplied by the app.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"support-portal-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"support-portal-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Your support requests page with zero requests in each status and a Server Error message with a Try again button.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsupport-portal-desktop.jpg\" alt=\"Your support requests page with zero requests in each status and a Server Error message with a Try again button.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Your support requests page, where you follow requests by status. Here the list shows Server Error and Try again.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"support-portal-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"open-the-correct-request\">\u003Ch2 id=\"open-the-correct-request\">Open the correct request\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Support requests\u003C\u002Fstrong> and allow the workspace verification and loading steps to finish.\u003C\u002Fli>\n\u003Cli>Confirm the page shows \u003Cstrong>Your support requests\u003C\u002Fstrong>. If it displays \u003Cstrong>SAMPLE DATA\u003C\u002Fstrong>, treat the records as examples rather than actual customer requests.\u003C\u002Fli>\n\u003Cli>Check the current filters, including the apps being shown. Where offered, \u003Cstrong>Only this app\u003C\u002Fstrong> narrows the view back to the current app.\u003C\u002Fli>\n\u003Cli>Open the relevant request and read its current progress and available history before creating another report about the same issue.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cp>Some original requests may be grouped under a primary ticket. The primary ticket is identified as the place where updates continue. Read the grouping context so you do not mistake an original request for a separate unresolved workstream.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"handle-loading-problems\">\u003Ch2 id=\"handle-loading-problems\">Handle loading problems\u003C\u002Fh2>\u003Cp>If LeadScore displays \u003Cstrong>Support requests unavailable\u003C\u002Fstrong>, read the reason and use \u003Cstrong>Try again\u003C\u002Fstrong>. The page distinguishes an unresolved workspace, a workspace that changed during loading, and support taking longer than expected.\u003C\u002Fp>\u003Cp>If the support application itself reports a load error, use its retry control. A notice that some original histories are temporarily unavailable means the current progress can still be shown while parts of the older history are missing. Refresh before concluding that a conversation was deleted.\u003C\u002Fp>\u003Cp>Do not modify workspace identifiers or handoff parameters in the embedded URL. They are part of the app's identity flow and are not a way to search another account's requests.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"provide-actionable-context\">\u003Ch2 id=\"provide-actionable-context\">Provide actionable context\u003C\u002Fh2>\u003Cp>When using an available reporting channel, describe the page, the action you attempted, what you expected, and the visible result. Include when it happened and whether the problem repeats. Review attachments and screenshots before sharing so they do not expose credentials, private contact information, or unrelated customer records.\u003C\u002Fp>\u003Cp>A ticket's status describes the support workflow. A source fix, review status, or completion note is not automatically proof that a specific customer operation succeeded. Recheck the affected workflow when your team is asked to validate it.\u003C\u002Fp>\u003Cp>Related guides: \u003Ca href=\"\u002Fguides\u002Fsettings\">Settings\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Flead-record\">Lead record\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Flearning-center\">Learning Center\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Cdetails class=\"accordion\" data-section=\"detailed-guides\">\u003Csummary>\u003Ch2 id=\"detailed-guides\">Detailed guides\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">More guides\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>\u003Ca href=\"\u002Fguides\u002Factivity-monitor\">Activity Monitor\u003C\u002Fa> and the lead’s \u003Ca href=\"\u002Fguides\u002Fworkflow-lead-activity\">Activity\u003C\u002Fa> can supply recorded context. Share only the necessary visible error and timing; diagnostic events can contain private or internal details.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[51,55,58,61,64],{"id":52,"text":53,"depth":54},"open-the-correct-request","Open the correct request",2,{"id":56,"text":57,"depth":54},"handle-loading-problems","Handle loading problems",{"id":59,"text":60,"depth":54},"provide-actionable-context","Provide actionable context",{"id":62,"text":63,"depth":54},"detailed-guides","Detailed guides",{"id":65,"text":66,"depth":54},"screenshots","Screenshots",{"support-portal-desktop":68},{"id":69,"src":70,"alt":71,"caption":72,"width":73,"height":74},"support-portal-desktop","\u002Fmedia\u002Fscreenshots\u002Fsupport-portal-desktop.jpg","Your support requests page with zero requests in each status and a Server Error message with a Try again button.","The Your support requests page, where you follow requests by status. Here the list shows Server Error and Try again.",1920,873,[76,82,89,94,101,106],{"slug":31,"title":77,"href":78,"icon":31,"description":79,"level":80,"productLocation":81},"Find the right workspace setting","\u002Fguides\u002Fsettings","Settings is a curated directory of configuration pages. Use its search and category links to find the area you need. Access and enabled capabilities can affect…","intermediate","Profile menu → Settings",{"slug":83,"title":84,"href":85,"icon":86,"description":87,"level":40,"productLocation":88},"lead-record","Work with a lead record","\u002Fguides\u002Flead-record","users","The lead drawer brings a record's details and history into the page where you are already working. Leads, Pipeline, and Calendar can open this shared panel. A…","Leads → open a lead",{"slug":90,"title":91,"href":92,"icon":37,"description":93,"level":40},"learning-center","Find lessons in the Learning Center","\u002Fguides\u002Flearning-center","Browse lessons by experience level and recognize unavailable videos.",{"slug":95,"title":96,"href":97,"icon":98,"description":99,"level":80,"productLocation":100},"activity-monitor","Inspect recorded activity and background jobs","\u002Fguides\u002Factivity-monitor","chart-column","Activity Monitor helps inspect background jobs and recorded changes. Open it from the header\u002Fprofile navigation with an account authorized to view workspace…","Profile menu → Activity Monitor",{"slug":102,"title":103,"href":104,"icon":86,"description":105,"level":80},"workflow-lead-activity","Read the lead activity timeline","\u002Fguides\u002Fworkflow-lead-activity","Activity brings several recorded streams into one timeline for the current lead. Open the shared drawer and select Activity. You need access to the record, and…",{"slug":107,"title":108,"href":109,"icon":37,"description":110,"level":111},"go-live-checklist","Review a customer Go-Live checklist","\u002Fguides\u002Fgo-live-checklist","The 14-day SnapSuite Go-Live page coordinates an owned checklist for a verified paid customer. It is a specialized customer-onboarding surface, not the…","advanced",{"slug":107,"title":108,"href":109},[],[],{"title":47,"href":48,"groups":116},[117],{"title":118,"items":119},null,[120,124,125,129,130,131],{"label":121,"href":122,"slug":123},"Find your way around LeadScore","\u002Fguides\u002Fnavigate-leadscore","navigate-leadscore",{"label":91,"href":92,"slug":90},{"label":126,"href":127,"slug":128},"Work through your notification workspace","\u002Fguides\u002Fnotifications","notifications",{"label":38,"href":36,"slug":34},{"label":108,"href":109,"slug":107},{"label":132,"href":133,"slug":134},"Review a private agreement before signing","\u002Fguides\u002Fagreement-signing","agreement-signing",1793910213571]