[{"data":1,"prerenderedAt":451},["ShallowReactive",2],{"shell":3,"article:settings-voice-assistant-scripts":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"settingsCategory":46,"topic":47,"html":50,"toc":51,"shots":65,"related":73,"paths":95,"videos":96,"sidebar":97},"settings-voice-assistant-scripts","guide","\u002Fguides\u002Fsettings-voice-assistant-scripts","sparkles","Voice Scripts","Voice Scripts stores named versions of what the AI says on phone calls. You need access to AI Assistant settings; activating a version requires approval for…","intermediate","published","browser-observed-read-only","2026-11-04","planned","Settings → AI Assistant → Voice Scripts","AI Assistant",{"slug":31,"title":48,"href":49},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Voice Scripts stores named versions of what the AI says on phone calls. You need access to AI Assistant settings; activating a version requires approval for its actual live wording and call behavior. Saving a library version and replacing the live script are separate actions.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-voice-assistant-scripts-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-voice-assistant-scripts-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: AI Voice Scripts page in AI Assistant, showing No voice scripts yet, a New Script button and a How it works panel.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-voice-assistant-scripts-desktop.jpg\" alt=\"AI Voice Scripts page in AI Assistant, showing No voice scripts yet, a New Script button and a How it works panel.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The AI Voice Scripts page, where you select New Script to write what your AI says on calls. No scripts exist yet.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-voice-assistant-scripts-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"review-or-prepare-a-version\">\u003Ch2 id=\"review-or-prepare-a-version\">Review or prepare a version\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Settings → AI Assistant → Voice Scripts\u003C\u002Fstrong> and select a saved version.\u003C\u002Fli>\n\u003Cli>Inspect its Script Name, Description, and inbound\u002Foutbound content.\u003C\u002Fli>\n\u003Cli>Review the incoming greeting, instructions, and known-caller guidance separately from the outgoing opening line and objective.\u003C\u002Fli>\n\u003Cli>Use \u003Cstrong>New Script\u003C\u002Fstrong> only when an authorized new version is needed. \u003Cstrong>Save Script\u003C\u002Fstrong> saves the draft; \u003Cstrong>Cancel\u003C\u002Fstrong> discards the editor's pending changes.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cp>\u003Cstrong>Default version\u003C\u002Fstrong> means the team's go-to library version. It does not change what the AI says on calls. For an already saved version, changing that switch saves the default flag immediately; for a new version, the flag is applied when the version is saved.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"understand-activation\">\u003Ch2 id=\"understand-activation\">Understand activation\u003C\u002Fh2>\u003Cp>\u003Cstrong>Use as live script\u003C\u002Fstrong> uses the saved copy, never unsaved editor text. The page blocks activation until the version is saved and contains a greeting or instructions. The confirmation identifies which incoming or outgoing instructions will be replaced.\u003C\u002Fp>\u003Cp>A direction without content keeps its existing live script. The transfer number, AI voice, and numbers with their own scripts remain separate. A number-specific script can take precedence over the shared live version.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"verify-and-recover\">\u003Ch2 id=\"verify-and-recover\">Verify and recover\u003C\u002Fh2>\u003Cp>After saving, reselect the version and inspect its words. After a separately authorized activation, review the live script in AI Calls. A Default badge is insufficient evidence of activation, and activation alone is not a successful call test.\u003C\u002Fp>\u003Cp>Archiving is another separate operation and applies to a saved version. Read the confirmation and any error before retrying. Preserve pending edits before navigating away or choosing a different version.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Fsettings-voice-assistant-call-routing\">AI Calls\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsettings-voice-assistant-personality\">Voice & delivery\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59,62],{"id":53,"text":54,"depth":55},"review-or-prepare-a-version","Review or prepare a version",2,{"id":57,"text":58,"depth":55},"understand-activation","Understand activation",{"id":60,"text":61,"depth":55},"verify-and-recover","Verify and recover",{"id":63,"text":64,"depth":55},"screenshots","Screenshots",{"settings-voice-assistant-scripts-desktop":66},{"id":67,"src":68,"alt":69,"caption":70,"width":71,"height":72},"settings-voice-assistant-scripts-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-voice-assistant-scripts-desktop.jpg","AI Voice Scripts page in AI Assistant, showing No voice scripts yet, a New Script button and a How it works panel.","The AI Voice Scripts page, where you select New Script to write what your AI says on calls. 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