[{"data":1,"prerenderedAt":453},["ShallowReactive",2],{"shell":3,"article:settings-voice-assistant-call-routing":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"settingsCategory":46,"topic":47,"html":50,"toc":51,"shots":65,"related":73,"paths":97,"videos":98,"sidebar":99},"settings-voice-assistant-call-routing","guide","\u002Fguides\u002Fsettings-voice-assistant-call-routing","phone-call","AI Calls","AI Calls controls who answers phone calls, the live instructions for certain AI calls, voice settings, and booking or transfer abilities. You need authorized…","advanced","published","browser-observed-read-only","2026-11-04","planned","Settings → AI Assistant → AI Calls","AI Assistant",{"slug":31,"title":48,"href":49},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>AI Calls controls who answers phone calls, the live instructions for certain AI calls, voice settings, and booking or transfer abilities. You need authorized access, correctly configured phone lines, and suitable calendar connections for booking. Reviewing settings does not require placing a test call.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-voice-assistant-call-routing-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-voice-assistant-call-routing-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: AI Calls page in AI Assistant, with sections for Who answers your calls, Answering calls, Lead AI calls and Cold calls.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-voice-assistant-call-routing-desktop.jpg\" alt=\"AI Calls page in AI Assistant, with sections for Who answers your calls, Answering calls, Lead AI calls and Cold calls.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The AI Calls page, where you set who answers your calls and what your AI assistant says on them.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-voice-assistant-call-routing-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"inspect-the-relevant-section\">\u003Ch2 id=\"inspect-the-relevant-section\">Inspect the relevant section\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Settings → AI Assistant → AI Calls\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Review \u003Cstrong>Who answers your calls\u003C\u002Fstrong>, including team-first ring time and which phone lines allow AI.\u003C\u002Fli>\n\u003Cli>Read \u003Cstrong>Answering calls\u003C\u002Fstrong> and \u003Cstrong>Lead AI calls\u003C\u002Fstrong> separately. Their script editors serve incoming calls and the AI calling actions in a lead's menu.\u003C\u002Fli>\n\u003Cli>Inspect \u003Cstrong>Cold calls\u003C\u002Fstrong> separately: Speed Dial and playbook AI cold calls use shared Call Scripts chosen there, rather than the Lead AI calls script.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cp>The page also offers \u003Cstrong>How the AI sounds\u003C\u002Fstrong> and abilities for booking meetings, connecting callers to a person, and staying on script. Voice preview is an audio action; transfer, booking, and live calling configuration affect real operations.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"save-an-approved-configuration\">\u003Ch2 id=\"save-an-approved-configuration\">Save an approved configuration\u003C\u002Fh2>\u003Cp>Review scripts, line coverage, booking destination, and transfer details before \u003Cstrong>Save Changes\u003C\u002Fstrong>. Booking requires an available connected calendar and meeting type. Saving this page does not buy or release a phone number, but it can change how existing lines operate.\u003C\u002Fp>\u003Cp>The save consists of multiple parts. Scripts are saved before answering policy, and changed cold-call settings are saved separately. A failure can therefore leave part of the configuration saved; do not interpret every error as a complete rollback.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"confirm-the-result\">\u003Ch2 id=\"confirm-the-result\">Confirm the result\u003C\u002Fh2>\u003Cp>Reload and review each affected section after an authorized save. Read setup notices about unavailable lines or booking destinations. If the account changed during saving, reload before proceeding. The page specifically reports when other AI call settings saved but cold-call settings did not.\u003C\u002Fp>\u003Cp>A saved configuration is not proof of call connection, intelligible audio, successful transfer, or a booked meeting. Those require separately authorized acceptance checks.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Fsettings-voice-assistant-scripts\">Voice Scripts\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsettings-integration-connections\">Apps\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fcalendar\">Calendar\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59,62],{"id":53,"text":54,"depth":55},"inspect-the-relevant-section","Inspect the relevant section",2,{"id":57,"text":58,"depth":55},"save-an-approved-configuration","Save an approved configuration",{"id":60,"text":61,"depth":55},"confirm-the-result","Confirm the result",{"id":63,"text":64,"depth":55},"screenshots","Screenshots",{"settings-voice-assistant-call-routing-desktop":66},{"id":67,"src":68,"alt":69,"caption":70,"width":71,"height":72},"settings-voice-assistant-call-routing-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-voice-assistant-call-routing-desktop.jpg","AI Calls page in AI Assistant, with sections for Who answers your calls, Answering calls, Lead AI calls and Cold calls.","The AI Calls page, where you set who answers your calls and what your AI assistant says on them.",1920,873,[74,82,89],{"slug":75,"title":76,"href":77,"icon":78,"description":79,"level":80,"productLocation":81},"settings-voice-assistant-scripts","Voice Scripts","\u002Fguides\u002Fsettings-voice-assistant-scripts","sparkles","Voice Scripts stores named versions of what the AI says on phone calls. 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