[{"data":1,"prerenderedAt":451},["ShallowReactive",2],{"shell":3,"article:settings-lead-scoring-verdict-actions":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"settingsCategory":46,"topic":47,"html":50,"toc":51,"shots":62,"related":70,"paths":87,"videos":88,"sidebar":89},"settings-lead-scoring-verdict-actions","guide","\u002Fguides\u002Fsettings-lead-scoring-verdict-actions","gauge","Inspect grades, recommendations and recorded interactions","Use Lead Scoring → Grades & Actions to inspect the published scorer’s recommendation for a lead and review the evidence that contributes to engagement. You…","advanced","published","browser-observed-read-only","2026-11-04","planned","Settings → Lead Scoring → Grades & Actions","Lead Scoring",{"slug":31,"title":48,"href":49},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Use \u003Cstrong>Lead Scoring → Grades & Actions\u003C\u002Fstrong> to inspect the published scorer’s recommendation for a lead and review the evidence that contributes to engagement. You need access to the selected lead and permission for any record changes. A manual signal or recorded interaction is a write, even though it appears inside Settings.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-lead-scoring-verdict-actions-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-lead-scoring-verdict-actions-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Grades & Actions page in Lead Scoring, with Grade Cut-offs & Triggers and Communication sections.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-lead-scoring-verdict-actions-desktop.jpg\" alt=\"Grades & Actions page in Lead Scoring, with Grade Cut-offs & Triggers and Communication sections.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Grades & Actions page, where you set the score cut-off for each grade and what happens when a lead reaches it.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-lead-scoring-verdict-actions-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"inspect-and-update-deliberately\">\u003Ch2 id=\"inspect-and-update-deliberately\">Inspect and update deliberately\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>In \u003Cstrong>Live verdict check\u003C\u002Fstrong>, enter an authorized lead identifier and choose \u003Cstrong>Load verdict\u003C\u002Fstrong>. Review \u003Cstrong>Score\u003C\u002Fstrong>, \u003Cstrong>Grade\u003C\u002Fstrong>, \u003Cstrong>Intent\u003C\u002Fstrong>, \u003Cstrong>Quadrant\u003C\u002Fstrong>, and \u003Cstrong>Top reasons\u003C\u002Fstrong> together. This check uses the published scorer, unlike Overview’s draft-policy dry run.\u003C\u002Fli>\n\u003Cli>Read \u003Cstrong>Action thresholds\u003C\u002Fstrong> to understand the current promotion modes and minimum scores. A recommendation is not proof that a message, call or workflow actually ran.\u003C\u002Fli>\n\u003Cli>Use \u003Cstrong>Manual override\u003C\u002Fstrong> only for a justified change. Choose \u003Cstrong>Signal type\u003C\u002Fstrong>, review \u003Cstrong>Points\u003C\u002Fstrong>, and provide a \u003Cstrong>Reason\u003C\u002Fstrong>, then choose \u003Cstrong>Add manual signal\u003C\u002Fstrong>. The interface describes the override as surviving rescoring; it is not a temporary preview.\u003C\u002Fli>\n\u003Cli>In \u003Cstrong>Communication\u003C\u002Fstrong>, use \u003Cstrong>Load history\u003C\u002Fstrong> for the intended lead before adding anything. Review the recorded interactions and their dates.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Record interaction\u003C\u002Fstrong> accepts \u003Cstrong>Type\u003C\u002Fstrong>, \u003Cstrong>Disposition\u003C\u002Fstrong>, \u003Cstrong>Sentiment\u003C\u002Fstrong>, \u003Cstrong>Routes to suppression\u003C\u002Fstrong>, and \u003Cstrong>Evidence\u002Fbody\u003C\u002Fstrong>. Record a real authorized interaction accurately rather than inventing an event to improve a score.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"confirm-and-recover\">\u003Ch2 id=\"confirm-and-recover\">Confirm and recover\u003C\u002Fh2>\u003Cp>After an authorized write, reload the relevant verdict or history and verify the intended record and reason. These record actions are separate from the shared policy \u003Cstrong>Save draft\u003C\u002Fstrong> and \u003Cstrong>Publish\u003C\u002Fstrong> controls; do not wait for Publish to assume an interaction is written. If a result is uncertain, inspect history before retrying to avoid duplicate evidence. Missing data or a failed request is not a negative customer outcome.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Flead-record\">Lead record\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59],{"id":53,"text":54,"depth":55},"inspect-and-update-deliberately","Inspect and update deliberately",2,{"id":57,"text":58,"depth":55},"confirm-and-recover","Confirm and recover",{"id":60,"text":61,"depth":55},"screenshots","Screenshots",{"settings-lead-scoring-verdict-actions-desktop":63},{"id":64,"src":65,"alt":66,"caption":67,"width":68,"height":69},"settings-lead-scoring-verdict-actions-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-lead-scoring-verdict-actions-desktop.jpg","Grades & Actions page in Lead Scoring, with Grade Cut-offs & Triggers and Communication sections.","The Grades & Actions page, where you set the score cut-off for each grade and what happens when a lead reaches it.",1920,873,[71,79],{"slug":72,"title":73,"href":74,"icon":75,"description":76,"level":77,"productLocation":78},"lead-record","Work with a lead record","\u002Fguides\u002Flead-record","users","The lead drawer brings a record's details and history into the page where you are already working. 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