[{"data":1,"prerenderedAt":451},["ShallowReactive",2],{"shell":3,"article:settings-lead-scoring-trust-compliance":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"settingsCategory":46,"topic":47,"html":50,"toc":51,"shots":62,"related":70,"paths":87,"videos":88,"sidebar":89},"settings-lead-scoring-trust-compliance","guide","\u002Fguides\u002Fsettings-lead-scoring-trust-compliance","gauge","Maintain suppression and adverse-action settings","Use Lead Scoring → Compliance to inspect suppression records and review the policy for potentially adverse information. You need authority to maintain…","advanced","published","browser-observed-read-only","2026-11-04","planned","Settings → Lead Scoring → Compliance","Lead Scoring",{"slug":31,"title":48,"href":49},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Use \u003Cstrong>Lead Scoring → Compliance\u003C\u002Fstrong> to inspect suppression records and review the policy for potentially adverse information. You need authority to maintain workspace safety controls and a clear reason for each change. Suppression and a poor-fit score serve different purposes; use the control that matches the actual request or evidence.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-lead-scoring-trust-compliance-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-lead-scoring-trust-compliance-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Compliance page in Lead Scoring, with the Compliance & suppression section for suppression lists and consent.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-lead-scoring-trust-compliance-desktop.jpg\" alt=\"Compliance page in Lead Scoring, with the Compliance & suppression section for suppression lists and consent.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Compliance page, where you open Compliance & suppression to manage suppression lists, consent and retention.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-lead-scoring-trust-compliance-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"review-suppression-and-policy\">\u003Ch2 id=\"review-suppression-and-policy\">Review suppression and policy\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Suppression list\u003C\u002Fstrong> and choose \u003Cstrong>Refresh\u003C\u002Fstrong> if needed. Inspect each entry’s match value, reason, scope, source and active state. The page states that suppression is checked before scoring spends on provider calls or triggers actions.\u003C\u002Fli>\n\u003Cli>For an authorized addition, use \u003Cstrong>Add suppression\u003C\u002Fstrong>. Choose \u003Cstrong>Match type\u003C\u002Fstrong>: Email, Phone, Domain or Lead id. Enter the intended \u003Cstrong>Match value\u003C\u002Fstrong> carefully; a domain-level match can affect more than one contact.\u003C\u002Fli>\n\u003Cli>Choose the appropriate \u003Cstrong>Reason\u003C\u002Fstrong> and \u003Cstrong>Scope\u003C\u002Fstrong>. Available reasons include opt out, DNC request, unsubscribe, existing customer, competitor and rep flag. Scopes include All channels and individual channels.\u003C\u002Fli>\n\u003Cli>Choose \u003Cstrong>Add suppression\u003C\u002Fstrong> to submit that record. This is a direct action, separate from publishing a scoring-policy draft. Refresh the list and verify the exact match and scope.\u003C\u002Fli>\n\u003Cli>In \u003Cstrong>Adverse action gate\u003C\u002Fstrong>, review \u003Cstrong>Negative news mode\u003C\u002Fstrong> and \u003Cstrong>Allow automatic disqualification\u003C\u002Fstrong>. Policy edits use the shared \u003Cstrong>Save draft\u003C\u002Fstrong> and \u003Cstrong>Publish\u003C\u002Fstrong> controls; review \u003Cstrong>Rescore on publish\u003C\u002Fstrong> before activating them.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"confirm-and-recover\">\u003Ch2 id=\"confirm-and-recover\">Confirm and recover\u003C\u002Fh2>\u003Cp>A visible suppression record confirms the saved configuration, not a completed end-to-end refusal test for every provider. If the list cannot load, do not assume it is empty. Resolve access or connection failures first. If an addition’s result is uncertain, refresh and check for the existing entry before repeating it. Escalate incorrect suppression scope promptly through support.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsupport\">Support\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59],{"id":53,"text":54,"depth":55},"review-suppression-and-policy","Review suppression and policy",2,{"id":57,"text":58,"depth":55},"confirm-and-recover","Confirm and recover",{"id":60,"text":61,"depth":55},"screenshots","Screenshots",{"settings-lead-scoring-trust-compliance-desktop":63},{"id":64,"src":65,"alt":66,"caption":67,"width":68,"height":69},"settings-lead-scoring-trust-compliance-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-lead-scoring-trust-compliance-desktop.jpg","Compliance page in Lead Scoring, with the Compliance & suppression section for suppression lists and consent.","The Compliance page, where you open Compliance & suppression to manage suppression lists, consent and retention.",1920,873,[71,79],{"slug":72,"title":73,"href":74,"icon":75,"description":76,"level":77,"productLocation":78},"communication","Review communication and prepare outreach","\u002Fguides\u002Fcommunication","mail","Communication groups the records your team works with and the conversations that result. 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