[{"data":1,"prerenderedAt":455},["ShallowReactive",2],{"shell":3,"article:settings-calling-rotation":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"settingsCategory":46,"topic":47,"html":50,"toc":51,"shots":71,"related":79,"paths":92,"videos":93,"sidebar":94},"settings-calling-rotation","guide","\u002Fguides\u002Fsettings-calling-rotation","phone-call","Calling Rotation","Control which numbers automatic selection may use, protect main lines, and group available numbers into pools. Taking a number out of rotation keeps ownership…","intermediate","published","browser-observed-read-only","2026-11-04","planned","Settings → Phone → Calling Rotation","Phone",{"slug":31,"title":48,"href":49},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Control which numbers automatic selection may use, protect main lines, and group available numbers into pools. Taking a number out of rotation keeps ownership and does not itself disable callbacks or texting.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-phone-numbers-rotation-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-phone-numbers-rotation-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Calling Rotation page in Phone settings, with zero connected numbers and collapsed Calling hours and Pools sections.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-phone-numbers-rotation-desktop.jpg\" alt=\"Calling Rotation page in Phone settings, with zero connected numbers and collapsed Calling hours and Pools sections.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Calling Rotation page with no connected numbers yet, so New Pool is unavailable. Buy a number in My Numbers first.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-phone-numbers-rotation-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"box box-prereq\" data-section=\"before-you-start\">\u003Cp class=\"box-label\" aria-hidden=\"true\">\u003Cspan class=\"box-icon\">\u003C\u002Fspan>\u003C\u002Fp>\u003Ch2 id=\"before-you-start\">Before you start\u003C\u002Fh2>\u003Cp>You need connected numbers and permission to manage calling policy. The Demo Account has no active number; live selection and calls remain unverified. Understand the difference between automatic caller-ID selection and an AI call: a human call can still use automatic number selection.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"review-and-edit\">\u003Ch2 id=\"review-and-edit\">Review and edit\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Settings → Phone → Calling Rotation\u003C\u002Fstrong>. Inspect each number's automatic-dialing eligibility, manual-dialer visibility, and protected-main-line setting. These switches save their changes directly; do not toggle them during a read-only tour.\u003C\u002Fli>\n\u003Cli>Open \u003Cstrong>Limits & owner\u003C\u002Fstrong> to review \u003Cstrong>Assigned salesperson\u003C\u002Fstrong>, \u003Cstrong>Daily call limit\u003C\u002Fstrong>, \u003Cstrong>Wait before retrying (minutes)\u003C\u002Fstrong>, and \u003Cstrong>Most attempts per contact\u003C\u002Fstrong>. Use \u003Cstrong>Save Changes\u003C\u002Fstrong> only after reviewing their effect.\u003C\u002Fli>\n\u003Cli>Use \u003Cstrong>New Pool\u003C\u002Fstrong> or \u003Cstrong>Edit\u003C\u002Fstrong> to inspect \u003Cstrong>Pool name\u003C\u002Fstrong>, \u003Cstrong>How numbers take turns\u003C\u002Fstrong>, and \u003Cstrong>Numbers in this pool\u003C\u002Fstrong>. \u003Cstrong>Save Pool\u003C\u002Fstrong> persists the pool.\u003C\u002Fli>\n\u003Cli>Review \u003Cstrong>Calling hours\u003C\u002Fstrong>, including \u003Cstrong>First call time\u003C\u002Fstrong>, \u003Cstrong>Last call time\u003C\u002Fstrong>, weekends, and \u003Cstrong>Fallback time zone\u003C\u002Fstrong>, then use \u003Cstrong>Save Calling Hours\u003C\u002Fstrong> if changing them.\u003C\u002Fli>\n\u003Cli>Inspect \u003Cstrong>Usage by number\u003C\u002Fstrong> and \u003Cstrong>Change history\u003C\u002Fstrong> to understand recorded use and policy changes.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"important-hours-distinction\">\u003Ch2 id=\"important-hours-distinction\">Important hours distinction\u003C\u002Fh2>\u003Cp>The screen currently describes hours as applying to automatic and manual calls. The reviewed calling policy instead applies that restriction to AI calls and lets verified human calls bypass the hours restriction. This does not bypass opt-outs, do-not-call checks, number eligibility, or other restrictions. Do not treat the stale wording as a reliable human-call blocker.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"check-the-result-and-recover\">\u003Ch2 id=\"check-the-result-and-recover\">Check the result and recover\u003C\u002Fh2>\u003Cp>Reopen the changed settings and inspect history. Empty usage is not proof that a number is healthy. If a call is blocked, investigate its actual reason rather than loosening unrelated safeguards or adding another number.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Cdetails class=\"accordion\" data-section=\"related-guides\">\u003Csummary>\u003Ch2 id=\"related-guides\">Related guides\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">More guides\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>\u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsettings\">Settings overview\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59,62,65,68],{"id":53,"text":54,"depth":55},"before-you-start","Before you start",2,{"id":57,"text":58,"depth":55},"review-and-edit","Review and edit",{"id":60,"text":61,"depth":55},"important-hours-distinction","Important hours distinction",{"id":63,"text":64,"depth":55},"check-the-result-and-recover","Check the result and recover",{"id":66,"text":67,"depth":55},"related-guides","Related guides",{"id":69,"text":70,"depth":55},"screenshots","Screenshots",{"settings-phone-numbers-rotation-desktop":72},{"id":73,"src":74,"alt":75,"caption":76,"width":77,"height":78},"settings-phone-numbers-rotation-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-phone-numbers-rotation-desktop.jpg","Calling Rotation page in Phone settings, with zero connected numbers and collapsed Calling hours and Pools sections.","The Calling Rotation page with no connected numbers yet, so New Pool is unavailable. 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