[{"data":1,"prerenderedAt":453},["ShallowReactive",2],{"shell":3,"article:settings-after-hours":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"settingsCategory":46,"topic":47,"html":50,"toc":51,"shots":68,"related":76,"paths":89,"videos":90,"sidebar":91},"settings-after-hours","guide","\u002Fguides\u002Fsettings-after-hours","phone-call","After Hours answering","Choose how an individual number answers outside its saved business hours. During business hours, or while this feature is off, the number keeps its normal…","intermediate","published","browser-observed-read-only","2026-11-04","planned","Settings → Phone → After Hours","Phone",{"slug":31,"title":48,"href":49},"Settings","\u002Ftopics\u002Fsettings","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Choose how an individual number answers outside its saved business hours. During business hours, or while this feature is off, the number keeps its normal team, group, or AI receptionist routing.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"settings-phone-numbers-after-hours-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"settings-phone-numbers-after-hours-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: After Hours page in Phone settings, with a Phone number menu and a note that no numbers are connected yet.\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsettings-phone-numbers-after-hours-desktop.jpg\" alt=\"After Hours page in Phone settings, with a Phone number menu and a note that no numbers are connected yet.\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The After Hours page with no connected numbers yet. Buy a number in My Numbers before you set closed-hours answering.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"settings-phone-numbers-after-hours-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"box box-prereq\" data-section=\"before-you-start\">\u003Cp class=\"box-label\" aria-hidden=\"true\">\u003Cspan class=\"box-icon\">\u003C\u002Fspan>\u003C\u002Fp>\u003Ch2 id=\"before-you-start\">Before you start\u003C\u002Fh2>\u003Cp>You need a connected number and owner\u002Fadministrator access to change its after-hours configuration. AI answering requires appropriate AI readiness; forwarding requires a valid authorized external destination. The Demo Account has no active number, so this workflow can be explained from source but not demonstrated as a working call route.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"review-and-edit\">\u003Ch2 id=\"review-and-edit\">Review and edit\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Settings → Phone → After Hours\u003C\u002Fstrong> and select \u003Cstrong>Phone number\u003C\u002Fstrong>. Confirm you are editing the intended line; settings belong to that number.\u003C\u002Fli>\n\u003Cli>Inspect \u003Cstrong>Use after-hours answering\u003C\u002Fstrong>. Enabling it in a draft is not the final save, but saving an enabled configuration changes real incoming-call handling.\u003C\u002Fli>\n\u003Cli>Under \u003Cstrong>Business hours\u003C\u002Fstrong>, choose \u003Cstrong>Open on\u003C\u002Fstrong>, \u003Cstrong>Opens\u003C\u002Fstrong>, \u003Cstrong>Closes\u003C\u002Fstrong>, and \u003Cstrong>Time zone\u003C\u002Fstrong>. Use the business's intended timezone and review days carefully rather than relying on your browser location.\u003C\u002Fli>\n\u003Cli>Review \u003Cstrong>Outside business hours\u003C\u002Fstrong>. If forwarding, enter \u003Cstrong>Forward to\u003C\u002Fstrong> in international format; the interface requires an external mobile or other outside number, not one of the business numbers. Review \u003Cstrong>Voicemail greeting\u003C\u002Fstrong> or \u003Cstrong>Use the standard greeting\u003C\u002Fstrong> as appropriate.\u003C\u002Fli>\n\u003Cli>Use \u003Cstrong>Save After Hours\u003C\u002Fstrong> when authorized. Reopen that same number and check the stored schedule and behavior. Save or \u003Cstrong>Discard changes\u003C\u002Fstrong> before switching to another number.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"check-the-result-and-recover\">\u003Ch2 id=\"check-the-result-and-recover\">Check the result and recover\u003C\u002Fh2>\u003Cp>A saved schedule confirms configuration, not that a caller heard the intended greeting. The interface describes voicemail fallback when AI is unavailable or a forwarded call is unanswered. Actual fallback behavior needs a separately approved controlled call.\u003C\u002Fp>\u003Cp>If configuration fails to load, use \u003Cstrong>Try again\u003C\u002Fstrong> before editing. Unexpected routing may come from the timezone, business-day choice, or the normal inbound route used inside hours. Keep outbound Calling Rotation hours separate from this inbound answering schedule.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Cdetails class=\"accordion\" data-section=\"related-guides\">\u003Csummary>\u003Ch2 id=\"related-guides\">Related guides\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">More guides\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>\u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsettings\">Settings overview\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59,62,65],{"id":53,"text":54,"depth":55},"before-you-start","Before you start",2,{"id":57,"text":58,"depth":55},"review-and-edit","Review and edit",{"id":60,"text":61,"depth":55},"check-the-result-and-recover","Check the result and recover",{"id":63,"text":64,"depth":55},"related-guides","Related guides",{"id":66,"text":67,"depth":55},"screenshots","Screenshots",{"settings-phone-numbers-after-hours-desktop":69},{"id":70,"src":71,"alt":72,"caption":73,"width":74,"height":75},"settings-phone-numbers-after-hours-desktop","\u002Fmedia\u002Fscreenshots\u002Fsettings-phone-numbers-after-hours-desktop.jpg","After Hours page in Phone settings, with a Phone number menu and a note that no numbers are connected yet.","The After Hours page with no connected numbers yet. 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