[{"data":1,"prerenderedAt":130},["ShallowReactive",2],{"shell":3,"article:sales-activity":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":35,"kind":36,"href":37,"icon":38,"title":39,"description":40,"level":41,"status":42,"verification":43,"reviewedAt":44,"videoStatus":45,"topic":46,"html":49,"toc":50,"shots":61,"related":69,"topicNext":108,"paths":109,"videos":110,"sidebar":111},"reference-sales-activity","sales-activity","guide","\u002Fguides\u002Fsales-activity","chart-column","Read outbound sales activity","Sales Activity summarizes outbound call metrics and conversion tracking. You need access to the relevant workspace reporting scope. Use it to examine recorded…","beginner","published","browser-observed-read-only","2026-11-04","planned",{"slug":29,"title":47,"href":48},"Dashboard and reporting","\u002Ftopics\u002Fperformance","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>\u003Cstrong>Sales Activity\u003C\u002Fstrong> summarizes outbound call metrics and conversion tracking. You need access to the relevant workspace reporting scope. Use it to examine recorded activity, not to infer delivery or conversation quality from a call attempt alone.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"sales-activity-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"sales-activity-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Sales Activity tab with call counts, Disposition Breakdown, Pipeline Leakage, Best Call Blocks and Recent Calls, all at 0\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fsales-activity-desktop.jpg\" alt=\"Sales Activity tab with call counts, Disposition Breakdown, Pipeline Leakage, Best Call Blocks and Recent Calls, all at 0\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Sales Activity view of outbound calls and outcomes, before any calls are made in the selected period.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"sales-activity-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"inspect-the-report\">\u003Ch2 id=\"inspect-the-report\">Inspect the report\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Select the reporting date range and disposition filter. Options include connected calls, voicemail, no answer, qualified, demo booked and callback outcomes; compare like-for-like periods.\u003C\u002Fli>\n\u003Cli>Choose \u003Cstrong>Refresh\u003C\u002Fstrong> and check the updated time. If the page reports \u003Cstrong>Failed to load data\u003C\u002Fstrong>, use \u003Cstrong>Try Again\u003C\u002Fstrong> before interpreting empty panels.\u003C\u002Fli>\n\u003Cli>Review \u003Cstrong>Calls Today\u003C\u002Fstrong>, \u003Cstrong>This Week\u003C\u002Fstrong>, \u003Cstrong>Calls\u002FHour\u003C\u002Fstrong>, \u003Cstrong>Leads (24h)\u003C\u002Fstrong> and \u003Cstrong>Callbacks Due\u003C\u002Fstrong>. Their labels describe different measures, so do not combine them into one conversion count.\u003C\u002Fli>\n\u003Cli>Inspect \u003Cstrong>Disposition Breakdown\u003C\u002Fstrong> and \u003Cstrong>Pipeline Leakage\u003C\u002Fstrong> to understand where calls did not connect, conversations were not qualified, or qualified conversations did not produce a booked demo.\u003C\u002Fli>\n\u003Cli>Review \u003Cstrong>Best Call Blocks\u003C\u002Fstrong> alongside both volume and connect rate. A block with a high percentage but very few calls may not represent the same workload as a busy block.\u003C\u002Fli>\n\u003Cli>Inspect \u003Cstrong>Recent Calls\u003C\u002Fstrong> for time, disposition, duration, type and phone details. Use the pagination controls for additional rows and keep contact details out of shared screenshots.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"confirm-and-recover\">\u003Ch2 id=\"confirm-and-recover\">Confirm and recover\u003C\u002Fh2>\u003Cp>Success is a refreshed report for the intended dates and scope with understandable underlying call records. \u003Cstrong>No calls in selected period\u003C\u002Fstrong> is different from a request failure. Missing duration or disposition is unknown evidence, not a zero-length meaningful conversation. Use \u003Cstrong>Outreach Analytics\u003C\u002Fstrong> for attributed messages and outcomes, and \u003Cstrong>Dashboard\u003C\u002Fstrong> for the broader command-center view. No live calling is needed to read this page.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Fdashboard\">Dashboard\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[51,55,58],{"id":52,"text":53,"depth":54},"inspect-the-report","Inspect the report",2,{"id":56,"text":57,"depth":54},"confirm-and-recover","Confirm and recover",{"id":59,"text":60,"depth":54},"screenshots","Screenshots",{"sales-activity-desktop":62},{"id":63,"src":64,"alt":65,"caption":66,"width":67,"height":68},"sales-activity-desktop","\u002Fmedia\u002Fscreenshots\u002Fsales-activity-desktop.jpg","Sales Activity tab with call counts, Disposition Breakdown, Pipeline Leakage, Best Call Blocks and Recent Calls, all at 0","The Sales Activity view of outbound calls and outcomes, before any calls are made in the selected period.",1920,873,[70,76,84,91,97,103],{"slug":71,"title":72,"href":73,"icon":38,"description":74,"level":41,"productLocation":75},"dashboard","Read the Sales Command Center","\u002Fguides\u002Fdashboard","The Dashboard route currently opens Sales Command Center. Use it to inspect recorded performance and the activities behind a metric. It is also available as…","Dashboard",{"slug":77,"title":78,"href":79,"icon":80,"description":81,"level":82,"productLocation":83},"communication","Review communication and prepare outreach","\u002Fguides\u002Fcommunication","mail","Communication groups the records your team works with and the conversations that result. Start with review, then choose a specific authorized action. Sending…","intermediate","Communication",{"slug":85,"title":86,"href":87,"icon":38,"description":88,"level":89,"productLocation":90},"sales-goals","Create a goal period and preserve revisions","\u002Fguides\u002Fsales-goals","Goals & Plans manages a goal period, targets and revision history inside Sales Command Center. Viewing requires reporting access; goal changes require…","advanced","Dashboard → Sales Command Center → Goals & Plans",{"slug":92,"title":93,"href":94,"icon":38,"description":95,"level":82,"productLocation":96},"outreach-analytics","Compare attributed outreach results","\u002Fguides\u002Foutreach-analytics","Outreach Analytics helps compare recorded outreach outcomes by campaign, message, channel and sender. Use an account with reporting access and verify the…","Communication → Inbox → open a reply → View outreach analytics",{"slug":98,"title":99,"href":100,"icon":38,"description":101,"level":82,"productLocation":102},"activity-monitor","Inspect recorded activity and background jobs","\u002Fguides\u002Factivity-monitor","Activity Monitor helps inspect background jobs and recorded changes. Open it from the header\u002Fprofile navigation with an account authorized to view workspace…","Profile menu → Activity Monitor",{"slug":104,"title":105,"href":106,"icon":38,"description":107,"level":82},"profit-calculator","Explore a local profit projection","\u002Fguides\u002Fprofit-calculator","The calculator is an illustrative planning tool with locally computed funnel and profit projections. It is not an account revenue report and does not load…",{"slug":85,"title":86,"href":87},[],[],{"title":47,"href":48,"groups":112},[113],{"title":114,"items":115},null,[116,117,121,122,123,124,125,126],{"label":72,"href":73,"slug":71},{"label":118,"href":119,"slug":120},"Navigate sales performance subviews","\u002Fguides\u002Fsales-command-subviews","sales-command-subviews",{"label":39,"href":37,"slug":35},{"label":86,"href":87,"slug":85},{"label":93,"href":94,"slug":92},{"label":99,"href":100,"slug":98},{"label":105,"href":106,"slug":104},{"label":127,"href":128,"slug":129},"Read usage and quota status","\u002Fguides\u002Fusage","usage",1793910213875]