[{"data":1,"prerenderedAt":112},["ShallowReactive",2],{"shell":3,"article:message-batches":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":35,"kind":36,"href":37,"icon":38,"title":39,"description":40,"level":41,"status":42,"verification":43,"reviewedAt":44,"videoStatus":45,"productLocation":46,"topic":47,"html":50,"toc":51,"shots":59,"related":60,"topicNext":98,"paths":99,"videos":100,"sidebar":101},"reference-message-batches","message-batches","guide","\u002Fguides\u002Fmessage-batches","mail","Understand a bulk message request","A message batch page follows one existing Communication request. Open it from that request’s activity link with permission to view the associated workspace…","intermediate","published","source-reviewed","2026-11-04","planned","Communication → select leads → WhatsApp → Open this request’s activity",{"slug":26,"title":48,"href":49},"Email and messages","\u002Ftopics\u002Femail","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>A \u003Cstrong>message batch\u003C\u002Fstrong> page follows one existing Communication request. Open it from that request’s activity link with permission to view the associated workspace. The link reads \u003Cstrong>Open this request’s activity\u003C\u002Fstrong> and opens the page in a new tab; open the existing request through the application rather than guessing its identifier.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Csection class=\"section\" data-section=\"read-the-request-state\">\u003Ch2 id=\"read-the-request-state\">Read the request state\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Check the request’s submitted time, timezone and latest results-check time. \u003Cstrong>Provider results have not been checked yet\u003C\u002Fstrong> is an explicit unknown state.\u003C\u002Fli>\n\u003Cli>Compare selected recipients with those \u003Cstrong>handed off for dispatch\u003C\u002Fstrong> and \u003Cstrong>not dispatched\u003C\u002Fstrong>. A handoff count does not mean a provider accepted the messages.\u003C\u002Fli>\n\u003Cli>Review provider-accepted, delivered, failed and canceled counts separately. Inspect \u003Cstrong>Recipient results\u003C\u002Fstrong> for individual state differences; do not convert an unconfirmed result into failure or success.\u003C\u002Fli>\n\u003Cli>Use \u003Cstrong>Refresh request status\u003C\u002Fstrong> to check the existing request. Unconfirmed attempts are retained and are not resent automatically.\u003C\u002Fli>\n\u003Cli>If authorized to change remaining work, use \u003Cstrong>Pause remaining\u003C\u002Fstrong>, \u003Cstrong>Resume queue\u003C\u002Fstrong>, or \u003Cstrong>Cancel remaining\u003C\u002Fstrong>. Already dispatched messages may still finish. These controls affect live queue behavior, not just the display.\u003C\u002Fli>\n\u003Cli>If admission was never confirmed, review the distinct \u003Cstrong>Cancel unconfirmed request\u003C\u002Fstrong> option. A closed-before-admission result explicitly says no recipient job was created by that request.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"confirm-and-recover\">\u003Ch2 id=\"confirm-and-recover\">Confirm and recover\u003C\u002Fh2>\u003Cp>The page states that dispatch is paced and accepted-for-dispatch is not delivered. Check the latest status after a control request; do not submit a new batch simply because the current one is slow. If a control outcome is unconfirmed, refresh this same request and seek support if it remains unclear. \u003Cstrong>Back to Communication\u003C\u002Fstrong> returns to the workspace without proving that queued work stopped.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Fcommunication\">Communication\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsupport\">Support\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>",[52,56],{"id":53,"text":54,"depth":55},"read-the-request-state","Read the request state",2,{"id":57,"text":58,"depth":55},"confirm-and-recover","Confirm and recover",{},[61,67,75,81,86,92],{"slug":62,"title":63,"href":64,"icon":38,"description":65,"level":41,"productLocation":66},"communication","Review communication and prepare outreach","\u002Fguides\u002Fcommunication","Communication groups the records your team works with and the conversations that result. Start with review, then choose a specific authorized action. Sending…","Communication",{"slug":68,"title":69,"href":70,"icon":71,"description":72,"level":73,"productLocation":74},"support","Review support requests and report useful context","\u002Fguides\u002Fsupport","compass","Support requests lets you follow issues associated with your workspace. LeadScore opens a separate support application inside the page after resolving your…","beginner","Support Tickets (wrench icon)",{"slug":76,"title":77,"href":78,"icon":38,"description":79,"level":73,"productLocation":80},"email-voice","Save samples of your email writing style","\u002Fguides\u002Femail-voice","My Email Voice stores your own writing samples for AI-generated emails. Samples belong to your account in the current workspace. They guide style while current…","Settings → Templates → My Email Voice",{"slug":82,"title":83,"href":84,"icon":38,"description":85,"level":73},"email-provider-comparison","Compare email-provider cost scenarios","\u002Fguides\u002Femail-provider-comparison","Compare Providers estimates email-provider costs for a common scenario and can model a mixed-provider allocation. It is a planning tool, not a sender-routing…",{"slug":87,"title":88,"href":89,"icon":38,"description":90,"level":73,"productLocation":91},"email-provider-detail","Review an email provider and estimate a scenario","\u002Fguides\u002Femail-provider-detail","An email provider detail page explains one provider’s catalog capabilities and estimated costs. Open it from Email Providers or the comparison table. This…","Settings → Email → Providers → open a provider",{"slug":93,"title":94,"href":95,"icon":38,"description":96,"level":97},"workflow-email-composer","Review an email before sending","\u002Fguides\u002Fworkflow-email-composer","The email composer opens for a lead through a Send Email action. You need the intended lead, a configured sending identity, and permission to contact the…","advanced",{"slug":76,"title":77,"href":78},[],[],{"title":48,"href":49,"groups":102},[103],{"title":104,"items":105},null,[106,107,108,109,110,111],{"label":63,"href":64,"slug":62},{"label":94,"href":95,"slug":93},{"label":39,"href":37,"slug":35},{"label":77,"href":78,"slug":76},{"label":83,"href":84,"slug":82},{"label":88,"href":89,"slug":87},1793910213573]