[{"data":1,"prerenderedAt":154},["ShallowReactive",2],{"shell":3,"article:document-viewer":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":35,"kind":36,"href":37,"icon":38,"title":39,"description":40,"level":41,"status":42,"verification":43,"reviewedAt":44,"videoStatus":45,"productLocation":46,"topic":47,"html":50,"toc":51,"shots":62,"related":70,"paths":105,"videos":106,"sidebar":107},"reference-document-viewer","document-viewer","guide","\u002Fguides\u002Fdocument-viewer","users","Preview an existing document","The Document Viewer presents a file opened from an existing document workflow. It is not a document-upload form or a searchable library. You need permission to…","beginner","published","browser-observed-read-only","2026-11-04","planned","Settings → Documents → open a document → Open in New Tab",{"slug":23,"title":48,"href":49},"Leads and records","\u002Ftopics\u002Fleads","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>The \u003Cstrong>Document Viewer\u003C\u002Fstrong> presents a file opened from an existing document workflow. It is not a document-upload form or a searchable library. You need permission to view the selected document and a valid source link supplied by the application.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"document-viewer-empty-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"document-viewer-empty-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Document viewer with a blank page and a file icon, shown when there is no document to display\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fdocument-viewer-empty-desktop.jpg\" alt=\"Document viewer with a blank page and a file icon, shown when there is no document to display\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The document viewer when no file is open, showing an empty page.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"document-viewer-empty-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"open-and-inspect-a-file\">\u003Ch2 id=\"open-and-inspect-a-file\">Open and inspect a file\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open the document through its library or lead-record entry. The viewer receives the document name, source URL, type, size and modified information from that context; opening the bare route is not a complete document request.\u003C\u002Fli>\n\u003Cli>Check the displayed filename and file-type information before reading. Confirm it is the intended document rather than another attachment with a similar name.\u003C\u002Fli>\n\u003Cli>Use the available preview. Images display directly; video and audio use playback controls; supported document types use an embedded preview.\u003C\u002Fli>\n\u003Cli>If the preview is unavailable but the source URL is valid, \u003Cstrong>Download the file instead\u003C\u002Fstrong> is offered. \u003Cstrong>Download\u003C\u002Fstrong> and \u003Cstrong>Original\u003C\u002Fstrong> are separate controls for retrieving or opening the source file. Use them only when authorized to access and store that content.\u003C\u002Fli>\n\u003Cli>Use \u003Cstrong>Report Bug\u003C\u002Fstrong> for a viewer problem while describing the file type and visible error. Avoid exposing private document URLs or content in a public report.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"confirm-and-recover\">\u003Ch2 id=\"confirm-and-recover\">Confirm and recover\u003C\u002Fh2>\u003Cp>\u003Cstrong>No document to display\u003C\u002Fstrong> means there is no usable source for this viewer state. \u003Cstrong>Preview not available\u003C\u002Fstrong> can mean the file is accessible but unsupported for inline display. Return to the originating record and reopen the intended file before assuming it was deleted. Downloading is not evidence that the application updated document metadata or saved a new version.\u003C\u002Fp>\u003Cp>The viewer’s address can contain document information and an access-bearing source URL. Do not paste it into public help materials, screenshots or chat messages.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Flead-record\">Lead record\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsupport\">Support\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59],{"id":53,"text":54,"depth":55},"open-and-inspect-a-file","Open and inspect a file",2,{"id":57,"text":58,"depth":55},"confirm-and-recover","Confirm and recover",{"id":60,"text":61,"depth":55},"screenshots","Screenshots",{"document-viewer-empty-desktop":63},{"id":64,"src":65,"alt":66,"caption":67,"width":68,"height":69},"document-viewer-empty-desktop","\u002Fmedia\u002Fscreenshots\u002Fdocument-viewer-empty-desktop.jpg","Document viewer with a blank page and a file icon, shown when there is no document to display","The document viewer when no file is open, showing an empty page.",1920,873,[71,77,84,89,95,100],{"slug":72,"title":73,"href":74,"icon":38,"description":75,"level":41,"productLocation":76},"lead-record","Work with a lead record","\u002Fguides\u002Flead-record","The lead drawer brings a record's details and history into the page where you are already working. Leads, Pipeline, and Calendar can open this shared panel. A…","Leads → open a lead",{"slug":78,"title":79,"href":80,"icon":81,"description":82,"level":41,"productLocation":83},"support","Review support requests and report useful context","\u002Fguides\u002Fsupport","compass","Support requests lets you follow issues associated with your workspace. LeadScore opens a separate support application inside the page after resolving your…","Support Tickets (wrench icon)",{"slug":23,"title":85,"href":86,"icon":38,"description":87,"level":41,"productLocation":88},"Find and review leads","\u002Fguides\u002Fleads","Use the lead lists to find a record, understand its lifecycle, and open its details before deciding what to do next. You need a signed-in workspace and access…","Leads",{"slug":90,"title":91,"href":92,"icon":38,"description":93,"level":94},"workflow-manual-lead","Add a lead manually or with Smart Paste","\u002Fguides\u002Fworkflow-manual-lead","The add-lead form creates a record and requests basic research. You need authorization to add the lead and start that processing. The submission button is Save…","intermediate",{"slug":96,"title":97,"href":98,"icon":38,"description":99,"level":94},"workflow-lead-notes","Read and add lead notes","\u002Fguides\u002Fworkflow-lead-notes","Notes combines the lead's note timeline with a note composer. Open the intended record in the shared drawer and select Notes; there is no separate Notes route…",{"slug":101,"title":102,"href":103,"icon":38,"description":104,"level":94},"workflow-lead-tasks","Review and update tasks for a lead","\u002Fguides\u002Fworkflow-lead-tasks","The lead's Tasks tab keeps its follow-up work alongside the record. Open the intended lead in the shared drawer and select Tasks. You need access to the record…",[],[],{"title":48,"href":49,"groups":108},[109],{"title":110,"items":111},null,[112,113,114,115,116,117,121,125,129,133,137,141,145,149,153],{"label":85,"href":86,"slug":23},{"label":73,"href":74,"slug":72},{"label":91,"href":92,"slug":90},{"label":97,"href":98,"slug":96},{"label":102,"href":103,"slug":101},{"label":118,"href":119,"slug":120},"Review or correct lead fields","\u002Fguides\u002Fworkflow-lead-edit","workflow-lead-edit",{"label":122,"href":123,"slug":124},"Review contacts and linked leads","\u002Fguides\u002Fworkflow-lead-contacts","workflow-lead-contacts",{"label":126,"href":127,"slug":128},"Review documents attached to a lead","\u002Fguides\u002Fworkflow-lead-documents","workflow-lead-documents",{"label":130,"href":131,"slug":132},"Review a lead’s message history","\u002Fguides\u002Fworkflow-lead-messages","workflow-lead-messages",{"label":134,"href":135,"slug":136},"Review email status for a lead","\u002Fguides\u002Fworkflow-lead-emails","workflow-lead-emails",{"label":138,"href":139,"slug":140},"Review call history and recordings","\u002Fguides\u002Fworkflow-lead-calls","workflow-lead-calls",{"label":142,"href":143,"slug":144},"Understand a lead’s score history","\u002Fguides\u002Fworkflow-lead-scoring","workflow-lead-scoring",{"label":146,"href":147,"slug":148},"Read the lead activity timeline","\u002Fguides\u002Fworkflow-lead-activity","workflow-lead-activity",{"label":150,"href":151,"slug":152},"Review a mass update before changing leads","\u002Fguides\u002Fmass-update","mass-update",{"label":39,"href":37,"slug":35},1793910213572]