[{"data":1,"prerenderedAt":175},["ShallowReactive",2],{"shell":3,"article:communication":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":34,"kind":35,"href":36,"icon":37,"title":38,"description":39,"level":40,"status":41,"verification":42,"reviewedAt":43,"videoStatus":44,"productLocation":45,"topic":46,"html":49,"toc":50,"shots":67,"related":93,"topicNext":136,"paths":140,"videos":151,"sidebar":152},"communication","guide","\u002Fguides\u002Fcommunication","mail","Review communication and prepare outreach","Communication groups the records your team works with and the conversations that result. Start with review, then choose a specific authorized action. Sending…","intermediate","published","browser-observed-read-only","2026-11-04","planned","Communication",{"slug":26,"title":47,"href":48},"Email and messages","\u002Ftopics\u002Femail","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>Communication groups the records your team works with and the conversations that result. Start with review, then choose a specific authorized action. Sending email or messages and placing calls require the correct recipient, account setup, and permission to use that channel.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"communication-inbound-empty-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"communication-inbound-empty-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Communication Lists view with the Inbound Leads filter selected and a No enquiries yet message\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fcommunication-inbound-empty-desktop.jpg\" alt=\"Communication Lists view with the Inbound Leads filter selected and a No enquiries yet message\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Inbound Leads filter in Communication before any website or Facebook form enquiries arrive. \u003Ca href=\"#screenshots\" class=\"more\">See all 2 screenshots\u003C\u002Fa>\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"communication-inbound-empty-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"find-the-right-view\">\u003Ch2 id=\"find-the-right-view\">Find the right view\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Open \u003Cstrong>Communication\u003C\u002Fstrong> and choose \u003Cstrong>Lists\u003C\u002Fstrong>, \u003Cstrong>Actions\u003C\u002Fstrong>, or \u003Cstrong>Inbox\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>In Lists, choose the appropriate category. The current category picker includes \u003Cstrong>All Leads\u002FProspects\u003C\u002Fstrong>, \u003Cstrong>Emailed\u003C\u002Fstrong>, \u003Cstrong>Drafts\u003C\u002Fstrong>, \u003Cstrong>Calls\u003C\u002Fstrong>, \u003Cstrong>Inbound Leads\u003C\u002Fstrong>, \u003Cstrong>Messages\u003C\u002Fstrong>, and \u003Cstrong>WhatsApp\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Use working lists such as \u003Cstrong>Speed Dial\u003C\u002Fstrong>, \u003Cstrong>Called\u003C\u002Fstrong>, \u003Cstrong>Research\u003C\u002Fstrong>, and \u003Cstrong>Hot Leads\u003C\u002Fstrong>, or select a workspace tag. A list describes how records are organized; membership alone does not prove a successful call, research result, or delivery.\u003C\u002Fli>\n\u003Cli>Open the intended record and review existing history before preparing another contact.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cp>\u003Cstrong>Inbox\u003C\u002Fstrong> separates \u003Cstrong>Conversations\u003C\u002Fstrong> from \u003Cstrong>Form enquiries\u003C\u002Fstrong>. Use the relevant view when looking for a reply or an inbound form request. These are different sources of incoming work, even when they ultimately concern the same lead.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"prepare-an-action\">\u003Ch2 id=\"prepare-an-action\">Prepare an action\u003C\u002Fh2>\u003Cp>Check the selected recipients before opening a bulk email or message panel. Recheck the channel, sender, and message content in the panel before any final send. The shared action panels also support organizing records through tags, lists, and tasks; those actions write account data even though they do not necessarily send a message.\u003C\u002Fp>\u003Cp>Use \u003Ca href=\"\u002Fguides\u002Fsettings\">Settings\u003C\u002Fa> to review Email, Phone, and Templates configuration when a sender or channel is unavailable. Do not infer that a configured template or number is ready for every type of outreach. Prepare wording separately while setup or recipient details are unresolved; closing the composer is not verified draft storage.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"verify-the-outcome\">\u003Ch2 id=\"verify-the-outcome\">Verify the outcome\u003C\u002Fh2>\u003Cp>For a review-only session, success means locating the intended conversation or record and understanding its current history. After an authorized outbound action, inspect the resulting status and the record's communication history. A queued or accepted operation is not evidence of inbox or device delivery. Do not repeat an uncertain send simply because the recipient has not replied.\u003C\u002Fp>\u003Cp>If a category appears empty, check the active view, category, tag, and search before changing the record. For missing delivery information, retain the visible status and report the issue through \u003Ca href=\"\u002Fguides\u002Fsupport\">Support\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>Related guides: \u003Ca href=\"\u002Fguides\u002Flead-record\">Lead record\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fplaybooks\">Playbooks\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Ftasks\">Tasks\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Cdetails class=\"accordion\" data-section=\"detailed-guides\">\u003Csummary>\u003Ch2 id=\"detailed-guides\">Detailed guides\u003C\u002Fh2>\u003Cspan class=\"acc-hint\">More guides\u003C\u002Fspan>\u003C\u002Fsummary>\u003Cdiv class=\"accordion-body\">\u003Cp>Read \u003Ca href=\"\u002Fguides\u002Fworkflow-speed-dial\">Speed Dial\u003C\u002Fa> before using calling controls, and \u003Ca href=\"\u002Fguides\u002Fworkflow-email-composer\">Email composer\u003C\u002Fa> for Write, Preview, Attachments, Options, and the conditional Sender advice tab. Inspect \u003Ca href=\"\u002Fguides\u002Fworkflow-lead-messages\">Messages\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fworkflow-lead-emails\">Emails\u003C\u002Fa>, and \u003Ca href=\"\u002Fguides\u002Fworkflow-lead-calls\">Calls\u003C\u002Fa> on the lead for channel history. \u003Ca href=\"\u002Fguides\u002Fmessage-batches\">Message batches\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fvoice-studio\">Voice Studio\u003C\u002Fa>, and \u003Ca href=\"\u002Fguides\u002Femail-voice\">Email Voice\u003C\u002Fa> cover the related specialized surfaces.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdetails>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cfigure class=\"shot\" data-shot-figure=\"communication-inbound-empty-desktop\">\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"communication-inbound-empty-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Communication Lists view with the Inbound Leads filter selected and a No enquiries yet message\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fcommunication-inbound-empty-desktop.jpg\" alt=\"Communication Lists view with the Inbound Leads filter selected and a No enquiries yet message\" width=\"1920\" height=\"873\" loading=\"lazy\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Inbound Leads filter in Communication before any website or Facebook form enquiries arrive.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"communication-inbound-empty-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\u003Cfigure class=\"shot\" data-shot-figure=\"communication-lists-desktop\">\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"communication-lists-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Communication Lists view with filters on the left and every lead listed with its score; contact details are blurred\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fcommunication-lists-desktop.jpg\" alt=\"Communication Lists view with filters on the left and every lead listed with its score; contact details are blurred\" width=\"1920\" height=\"873\" loading=\"lazy\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Communication Lists view, with filters on the left and your leads, scores and quick actions on the right.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"communication-lists-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"communication-lists-desktop\" data-view=\"numbered\">Numbered version\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\u003C\u002Fsection>",[51,55,58,61,64],{"id":52,"text":53,"depth":54},"find-the-right-view","Find the right view",2,{"id":56,"text":57,"depth":54},"prepare-an-action","Prepare an action",{"id":59,"text":60,"depth":54},"verify-the-outcome","Verify the outcome",{"id":62,"text":63,"depth":54},"detailed-guides","Detailed guides",{"id":65,"text":66,"depth":54},"screenshots","Screenshots",{"communication-inbound-empty-desktop":68,"communication-lists-desktop":75},{"id":69,"src":70,"alt":71,"caption":72,"width":73,"height":74},"communication-inbound-empty-desktop","\u002Fmedia\u002Fscreenshots\u002Fcommunication-inbound-empty-desktop.jpg","Communication Lists view with the Inbound Leads filter selected and a No enquiries yet message","The Inbound Leads filter in Communication before any website or Facebook form enquiries arrive.",1920,873,{"id":76,"src":77,"alt":78,"caption":79,"width":73,"height":74,"annotated":80},"communication-lists-desktop","\u002Fmedia\u002Fscreenshots\u002Fcommunication-lists-desktop.jpg","Communication Lists view with filters on the left and every lead listed with its score; contact details are blurred","The Communication Lists view, with filters on the left and your leads, scores and quick actions on the right.",{"src":81,"width":82,"height":74,"title":83,"callouts":84},"\u002Fmedia\u002Fannotated\u002Fcommunication-lists-desktop-annotated.svg",2390,"Find a conversation",[85,88,90],{"number":86,"text":87},1,"Switch between Lists, Actions and Inbox at the top of the panel.",{"number":54,"text":89},"Choose a filter, such as Emailed or Calls, to see those contacts.",{"number":91,"text":92},3,"Use the icons under Actions to email, call or message a contact.",[94,99,107,114,121,128],{"slug":31,"title":95,"href":96,"icon":31,"description":97,"level":40,"productLocation":98},"Find the right workspace setting","\u002Fguides\u002Fsettings","Settings is a curated directory of configuration pages. Use its search and category links to find the area you need. Access and enabled capabilities can affect…","Profile menu → Settings",{"slug":100,"title":101,"href":102,"icon":103,"description":104,"level":105,"productLocation":106},"support","Review support requests and report useful context","\u002Fguides\u002Fsupport","compass","Support requests lets you follow issues associated with your workspace. LeadScore opens a separate support application inside the page after resolving your…","beginner","Support Tickets (wrench icon)",{"slug":108,"title":109,"href":110,"icon":111,"description":112,"level":105,"productLocation":113},"lead-record","Work with a lead record","\u002Fguides\u002Flead-record","users","The lead drawer brings a record's details and history into the page where you are already working. Leads, Pipeline, and Calendar can open this shared panel. A…","Leads → open a lead",{"slug":115,"title":116,"href":117,"icon":118,"description":119,"level":40,"productLocation":120},"playbooks","Review and prepare outreach playbooks","\u002Fguides\u002Fplaybooks","workflow","Playbooks are reusable outreach sequences that can contain automated steps and manual tasks. Reviewing a playbook is different from publishing it or enrolling…","Playbooks",{"slug":122,"title":123,"href":124,"icon":125,"description":126,"level":105,"productLocation":127},"tasks","Manage follow-up tasks","\u002Fguides\u002Ftasks","calendar-check","Tasks gives the team a shared place to review assignments, due dates, and progress. You need access to the task area and the relevant workspace records. Task…","Task",{"slug":129,"title":130,"href":131,"icon":132,"description":133,"level":134,"productLocation":135},"workflow-speed-dial","Review the Speed Dial queue before calling","\u002Fguides\u002Fworkflow-speed-dial","phone-call","Speed Dial combines a working lead queue, contact information, and calling controls. You need access to Speed Dial; actual calling additionally requires…","advanced","Speed Dial",{"slug":137,"title":138,"href":139},"workflow-email-composer","Review an email before sending","\u002Fguides\u002Fworkflow-email-composer",[141,146],{"slug":142,"title":143,"href":144,"letter":145},"a-small-list-beginner","A — Learn a small-list workflow","\u002Flearn\u002Fa-small-list-beginner","A",{"slug":147,"title":148,"href":149,"letter":150},"g-inbound-leads","G — Find and triage inbound enquiries","\u002Flearn\u002Fg-inbound-leads","G",[],{"title":47,"href":48,"groups":153},[154],{"title":155,"items":156},null,[157,158,159,163,167,171],{"label":38,"href":36,"slug":34},{"label":138,"href":139,"slug":137},{"label":160,"href":161,"slug":162},"Understand a bulk message request","\u002Fguides\u002Fmessage-batches","message-batches",{"label":164,"href":165,"slug":166},"Save samples of your email writing style","\u002Fguides\u002Femail-voice","email-voice",{"label":168,"href":169,"slug":170},"Compare email-provider cost scenarios","\u002Fguides\u002Femail-provider-comparison","email-provider-comparison",{"label":172,"href":173,"slug":174},"Review an email provider and estimate a scenario","\u002Fguides\u002Femail-provider-detail","email-provider-detail",1793910213571]