[{"data":1,"prerenderedAt":125},["ShallowReactive",2],{"shell":3,"article:calling-credits":33},{"mode":4,"siteUrl":5,"commit":6,"generatedAt":7,"counts":8,"searchIndex":13,"menu":14,"popularSearches":15,"topics":21},"publication","https:\u002F\u002Fhelp.getleadscore.ai","e0fd82cf1a","2026-11-05T20:23:28.761Z",{"guides":9,"paths":10,"drafts":11,"shots":12},131,8,0,153,"\u002F_search\u002Findex.a27024c5c2a1.json","\u002F_nav\u002Fmenu.42deedb43cb8.json",[16,17,18,19,20],"import contacts","follow up","text templates","call rotation","where are my meetings",[22,23,24,25,26,27,28,29,30,31,32],"getting-started","leads","import","follow-ups","email","calling","outreach","performance","account","settings","troubleshooting",{"id":34,"slug":35,"kind":36,"href":37,"icon":38,"title":39,"description":40,"level":41,"status":42,"verification":43,"reviewedAt":44,"videoStatus":45,"productLocation":46,"topic":47,"html":50,"toc":51,"shots":62,"related":70,"topicNext":108,"paths":109,"videos":110,"sidebar":111},"reference-calling-credits","calling-credits","guide","\u002Fguides\u002Fcalling-credits","phone-call","Read calling-credit balances and activity","Calling Credits shows the workspace’s calling balance, credit state and recent ledger activity. You need authorized billing access. The page distinguishes…","intermediate","published","browser-observed-read-only","2026-11-04","planned","Settings → Billing → Calling Credits",{"slug":27,"title":48,"href":49},"Calling and texting","\u002Ftopics\u002Fcalling","\u003Cdiv class=\"intro\" data-section=\"intro\">\u003Cp>\u003Cstrong>Calling Credits\u003C\u002Fstrong> shows the workspace’s calling balance, credit state and recent ledger activity. You need authorized billing access. The page distinguishes accounts whose calling is included from those using a credit balance; do not assume the same billing behavior applies to every account.\u003C\u002Fp>\u003C\u002Fdiv>\n\u003Cfigure class=\"see shot\" data-shot-figure=\"calling-credits-desktop\">\u003Cp class=\"see-label\">What you’ll see\u003C\u002Fp>\u003Cbutton type=\"button\" class=\"shot-open\" data-shot=\"calling-credits-desktop\" data-view=\"plain\" aria-label=\"Enlarge screenshot: Billing Calling Credits tab explaining how minutes are used, with a notice that calling is included and no credits are needed\">\u003Cimg src=\"\u002Fmedia\u002Fscreenshots\u002Fcalling-credits-desktop.jpg\" alt=\"Billing Calling Credits tab explaining how minutes are used, with a notice that calling is included and no credits are needed\" width=\"1920\" height=\"873\" decoding=\"async\">\u003C\u002Fbutton>\u003Cfigcaption>The Calling Credits tab, explaining how minutes and credits are used, on an account where calling is included.\u003C\u002Ffigcaption>\u003Cdiv class=\"shot-actions\">\u003Cbutton type=\"button\" class=\"shot-action\" data-shot=\"calling-credits-desktop\" data-view=\"plain\">Enlarge\u003C\u002Fbutton>\u003C\u002Fdiv>\u003C\u002Ffigure>\n\u003Csection class=\"section\" data-section=\"review-the-balance\">\u003Ch2 id=\"review-the-balance\">Review the balance\u003C\u002Fh2>\u003Col class=\"steps\">\n\u003Cli>Wait for \u003Cstrong>Checking your calling credits…\u003C\u002Fstrong> to finish. Read whether calling is included without credits or whether a balance is shown.\u003C\u002Fli>\n\u003Cli>Review \u003Cstrong>Balance\u003C\u002Fstrong>, the status and \u003Cstrong>Used this cycle\u003C\u002Fstrong>. The screen defines a cycle as beginning when a top-up leaves money in the balance, rather than necessarily matching a calendar month.\u003C\u002Fli>\n\u003Cli>If an amount is owed from extra minutes, note that a future top-up pays it first. Do not equate the advertised top-up amount with the usable balance afterward.\u003C\u002Fli>\n\u003Cli>Read any AI-paused message. The page distinguishes the AI’s paused answering\u002Fcalling behavior from the team still receiving calls.\u003C\u002Fli>\n\u003Cli>Inspect \u003Cstrong>Recent activity\u003C\u002Fstrong>, which lists the last 25 top-ups and call-usage entries with date, type, minutes, amount and balance after. Missing entries outside that window are not proof of no earlier activity.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Add credits\u003C\u002Fstrong> opens a purchase confirmation and requires a card on file; \u003Cstrong>Add a card\u003C\u002Fstrong> leads to payment setup. These are financial actions, not required steps for reading the ledger.\u003C\u002Fli>\n\u003C\u002Fol>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"confirm-and-recover\">\u003Ch2 id=\"confirm-and-recover\">Confirm and recover\u003C\u002Fh2>\u003Cp>For an explicitly approved top-up, review the exact charge and commitment before confirmation and check the resulting ledger entry afterward. Do not repeat an uncertain payment simply because the displayed balance is slow to update. Resolve any service notice or contact billing support. Reading the balance does not validate actual provider minutes or restored AI calling.\u003C\u002Fp>\u003Cp>Related: \u003Ca href=\"\u002Fguides\u002Fsettings\">Settings\u003C\u002Fa>, \u003Ca href=\"\u002Fguides\u002Fsupport\">Support\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fsection>\n\u003Csection class=\"section\" data-section=\"screenshots\">\u003Ch2 id=\"screenshots\">Screenshots\u003C\u002Fh2>\u003Cp>The screenshot for this guide is shown above, under “What you’ll see”.\u003C\u002Fp>\u003C\u002Fsection>",[52,56,59],{"id":53,"text":54,"depth":55},"review-the-balance","Review the balance",2,{"id":57,"text":58,"depth":55},"confirm-and-recover","Confirm and recover",{"id":60,"text":61,"depth":55},"screenshots","Screenshots",{"calling-credits-desktop":63},{"id":64,"src":65,"alt":66,"caption":67,"width":68,"height":69},"calling-credits-desktop","\u002Fmedia\u002Fscreenshots\u002Fcalling-credits-desktop.jpg","Billing Calling Credits tab explaining how minutes are used, with a notice that calling is included and no credits are needed","The Calling Credits tab, explaining how minutes and credits are used, on an account where calling is included.",1920,873,[71,76,84,90,96,102],{"slug":31,"title":72,"href":73,"icon":31,"description":74,"level":41,"productLocation":75},"Find the right workspace setting","\u002Fguides\u002Fsettings","Settings is a curated directory of configuration pages. Use its search and category links to find the area you need. Access and enabled capabilities can affect…","Profile menu → Settings",{"slug":77,"title":78,"href":79,"icon":80,"description":81,"level":82,"productLocation":83},"support","Review support requests and report useful context","\u002Fguides\u002Fsupport","compass","Support requests lets you follow issues associated with your workspace. LeadScore opens a separate support application inside the page after resolving your…","beginner","Support Tickets (wrench icon)",{"slug":85,"title":86,"href":87,"icon":38,"description":88,"level":89},"telecom-cost-review","Interpret telecom cost evidence","\u002Fguides\u002Ftelecom-cost-review","Telecom Cost Review is an advanced reconciliation view for authorized billing operators. It combines tenant and unallocated provider-project evidence. Access…","advanced",{"slug":91,"title":92,"href":93,"icon":38,"description":94,"level":89,"productLocation":95},"workflow-speed-dial","Review the Speed Dial queue before calling","\u002Fguides\u002Fworkflow-speed-dial","Speed Dial combines a working lead queue, contact information, and calling controls. You need access to Speed Dial; actual calling additionally requires…","Speed Dial",{"slug":97,"title":98,"href":99,"icon":38,"description":100,"level":89,"productLocation":101},"call-recommendations","Choose who appears in recommended calls","\u002Fguides\u002Fcall-recommendations","Call Recommendations controls the recommended list used by Speed Dial and the morning email. Account rules and a person’s filters have separate save actions…","Settings → Phone → Call Recommendations",{"slug":103,"title":104,"href":105,"icon":38,"description":106,"level":89,"productLocation":107},"caller-view","Choose pipeline columns for Caller View","\u002Fguides\u002Fcaller-view","Caller View gives sales representatives a focused set of pipeline columns. It selects which existing stage\u002Fstatus columns appear; it does not move leads…","Settings → Pipeline → Caller View",{"slug":85,"title":86,"href":87},[],[],{"title":48,"href":49,"groups":112},[113],{"title":114,"items":115},null,[116,117,118,119,123,124],{"label":92,"href":93,"slug":91},{"label":98,"href":99,"slug":97},{"label":104,"href":105,"slug":103},{"label":120,"href":121,"slug":122},"Understand personal voicemail and voice tools","\u002Fguides\u002Fvoice-studio","voice-studio",{"label":39,"href":37,"slug":35},{"label":86,"href":87,"slug":85},1793910213572]